# Bugs and technical support **URL:** https://forum.freeletics.com/c/en/bugs-and-technical-support/101.md [Latest](https://forum.freeletics.com/latest.md) · [Categories](https://forum.freeletics.com/categories.md) · [Tags](https://forum.freeletics.com/tags.md) --- ## [About the Bugs and technical support category](https://forum.freeletics.com/t/about-the-bugs-and-technical-support-category/3514)
**Author:** [@Ben](https://forum.freeletics.com/u/Ben)\ **Replies:** 14\ **Last updated:** [August 3, 2026, 5:14pm UTC](https://forum.freeletics.com/t/about-the-bugs-and-technical-support-category/3514 "2026-08-03T17:14:17Z")
Think you found a bug or need a helping hand from the community? Post your troubles here. --- ## [Version 26.37.0 issues on my device](https://forum.freeletics.com/t/version-26370-issues-on-my-device/24410)
**Author:** [@daniellarsen725](https://forum.freeletics.com/u/daniellarsen725)\ **Replies:** 1\ **Last updated:** [September 25, 2026, 12:26pm UTC](https://forum.freeletics.com/t/version-26370-issues-on-my-device/24410 "2026-09-25T12:26:35Z")
Device details: Device: Samsung Galaxy S25 Ultra OS: One UI 8.5 (Android) Freeletics App Version: 26.37.0 Issue Description: The Freeletics app is currently unusable because it automatically forces open my de… --- ## [Pause button not available during preparation time](https://forum.freeletics.com/t/pause-button-not-available-during-preparation-time/24376)
**Author:** [@tarina](https://forum.freeletics.com/u/tarina)\ **Replies:** 0\ **Last updated:** [September 11, 2026, 3:42pm UTC](https://forum.freeletics.com/t/pause-button-not-available-during-preparation-time/24376 "2026-09-11T15:42:27Z")
\*\*Before reporting a potential bug, please first try uninstalling and reinstalling the app. \*\* In order for our technical engineers to reproduce and understand your problem as quickly as possible, we usually need answer… --- ## [Crash report App Android beta 24.5.0](https://forum.freeletics.com/t/crash-report-app-android-beta-2450/14191)
**Author:** [@GianLuke](https://forum.freeletics.com/u/GianLuke)\ **Replies:** 17\ **Last updated:** [August 15, 2026, 7:34am UTC](https://forum.freeletics.com/t/crash-report-app-android-beta-2450/14191 "2026-08-15T07:34:41Z")
Good morning, I’m reporting a bug in the release in question. The app closes unexpectedly every time I try to edit a post. the problem occurs on both Samsung S22 ultra and Xiaomi mi 9 lite phones. I attach the screen … --- ## [Ultimate Strength Journey - Skill Handstand Pushups is missing](https://forum.freeletics.com/t/ultimate-strength-journey-skill-handstand-pushups-is-missing/24313)
**Author:** [@Horayshio](https://forum.freeletics.com/u/Horayshio)\ **Replies:** 0\ **Last updated:** [August 11, 2026, 2:42pm UTC](https://forum.freeletics.com/t/ultimate-strength-journey-skill-handstand-pushups-is-missing/24313 "2026-08-11T14:42:46Z")
\*\*Before reporting a potential bug, please first try uninstalling and reinstalling the app. \*\* In order for our technical engineers to reproduce and understand your problem as quickly as possible, we usually need answer… --- ## [Base Streak breaks if workout is completed before midnight but only posted after midnight](https://forum.freeletics.com/t/base-streak-breaks-if-workout-is-completed-before-midnight-but-only-posted-after-midnight/24250)
**Author:** [@Christian](https://forum.freeletics.com/u/Christian)\ **Replies:** 4\ **Last updated:** [August 8, 2026, 8:50pm UTC](https://forum.freeletics.com/t/base-streak-breaks-if-workout-is-completed-before-midnight-but-only-posted-after-midnight/24250 "2026-08-08T20:50:03Z")
\_\_\_ Description of every single step you made until you encountered this error-what did you do, what happened? :point\_right:t2: Have a base streak by doing assigned coach (mobility) workouts or reaching 17 min of … --- ## [Blocked Skills that shouldn’t be blocked](https://forum.freeletics.com/t/blocked-skills-that-shouldn%E2%80%99t-be-blocked/24227)
**Author:** [@SimsUK](https://forum.freeletics.com/u/SimsUK)\ **Replies:** 3\ **Last updated:** [July 15, 2026, 6:17am UTC](https://forum.freeletics.com/t/blocked-skills-that-shouldn%E2%80%99t-be-blocked/24227 "2026-07-15T06:17:23Z")
A lot of my skill progressions are blocked but the app is not helpful in providing the specific details as to why. For example handstand walk is blocked because a handstand hold is blocked but alls that use to need when … --- ## [6-in-1 Bundle: a month later - still waiting for activation](https://forum.freeletics.com/t/6-in-1-bundle-a-month-later-still-waiting-for-activation/24196)
**Author:** [@gilad.nass](https://forum.freeletics.com/u/gilad.nass)\ **Replies:** 4\ **Last updated:** [July 9, 2026, 1:15pm UTC](https://forum.freeletics.com/t/6-in-1-bundle-a-month-later-still-waiting-for-activation/24196 "2026-07-09T13:15:48Z")
I’m posting here because after sending 3 emails to Freeletics’ “support”, and waiting a month for any response - it looks like I won’t get any help from the company I actually paid for the product. I bought the 6-in-1 b… --- ## [Incorrect distance tracking for "Free outdoor Cycle"](https://forum.freeletics.com/t/incorrect-distance-tracking-for-free-outdoor-cycle/24200)
**Author:** [@freibottchristopher](https://forum.freeletics.com/u/freibottchristopher)\ **Replies:** 3\ **Last updated:** [July 7, 2026, 10:58am UTC](https://forum.freeletics.com/t/incorrect-distance-tracking-for-free-outdoor-cycle/24200 "2026-07-07T10:58:28Z")
Hello, I’am using the Cardio option “Free outdoor cycle” very frequently (Monday to Friday) to track my commute to work. This is about a 40 min cycle for around 12.3 KM. I parallel also track via my Samsung smart watch… --- ## [AI slop videos new gold standard for the app or oversight?](https://forum.freeletics.com/t/ai-slop-videos-new-gold-standard-for-the-app-or-oversight/24185)
**Author:** [@ctekk](https://forum.freeletics.com/u/ctekk)\ **Replies:** 5\ **Last updated:** [July 3, 2026, 8:23am UTC](https://forum.freeletics.com/t/ai-slop-videos-new-gold-standard-for-the-app-or-oversight/24185 "2026-07-03T08:23:04Z")
\-Description of every single step you made until you encountered this error-what did you do, what happened? I did a coach session warmup and saw your reverse treadmill warmup exercise video. This looks like a 15fps AI… --- ## [Button to customize the training session has disappeared iPhone 11!](https://forum.freeletics.com/t/button-to-customize-the-training-session-has-disappeared-iphone-11/24155)
**Author:** [@gottfried](https://forum.freeletics.com/u/gottfried)\ **Replies:** 7\ **Last updated:** [June 20, 2026, 1:01pm UTC](https://forum.freeletics.com/t/button-to-customize-the-training-session-has-disappeared-iphone-11/24155 "2026-06-20T13:01:36Z")
When I opened the Freeletics app on my iPhone 11, iOS 26.5 today, I noticed that the button to customize the session had disappeared. This is very frustrating because I wanted to focus on the upper body due to sore legs,… --- ## [Run Interval - Pause rolling when device screen is lock](https://forum.freeletics.com/t/run-interval-pause-rolling-when-device-screen-is-lock/24103)
**Author:** [@phil.dugas](https://forum.freeletics.com/u/phil.dugas)\ **Replies:** 1\ **Last updated:** [June 8, 2026, 8:24am UTC](https://forum.freeletics.com/t/run-interval-pause-rolling-when-device-screen-is-lock/24103 "2026-06-08T08:24:21Z")
\*\*Before reporting a potential bug, please first try uninstalling and reinstalling the app. \*\* In order for our technical engineers to reproduce and understand your problem as quickly as possible, we usually need answer… --- ## [My workouts are not synced in Google Heart](https://forum.freeletics.com/t/my-workouts-are-not-synced-in-google-heart/24122)
**Author:** [@feenx888](https://forum.freeletics.com/u/feenx888)\ **Replies:** 0\ **Last updated:** [June 5, 2026, 12:08pm UTC](https://forum.freeletics.com/t/my-workouts-are-not-synced-in-google-heart/24122 "2026-06-05T12:08:41Z")
I am not sure how I can get the workouts done in Freeletics to be synced in google Heart (fitbit). I connected the Freeletics app to both google and Health connect. Google fit seems to work fine because I see the workout… --- ## [After finishing the first exercise no button to close the screen](https://forum.freeletics.com/t/after-finishing-the-first-exercise-no-button-to-close-the-screen/24079)
**Author:** [@akoskm](https://forum.freeletics.com/u/akoskm)\ **Replies:** 0\ **Last updated:** [May 18, 2026, 8:31am UTC](https://forum.freeletics.com/t/after-finishing-the-first-exercise-no-button-to-close-the-screen/24079 "2026-05-18T08:31:49Z")
\*\*Before reporting a potential bug, please first try uninstalling and reinstalling the app. \*\* In order for our technical engineers to reproduce and understand your problem as quickly as possible, we usually need answer… --- ## [App crashing on training startup](https://forum.freeletics.com/t/app-crashing-on-training-startup/24037)
**Author:** [@markcs](https://forum.freeletics.com/u/markcs)\ **Replies:** 23\ **Last updated:** [May 4, 2026, 4:13pm UTC](https://forum.freeletics.com/t/app-crashing-on-training-startup/24037 "2026-05-04T16:13:21Z")
When starting today’s workout, the app crashes when starting the warm up or routine after the 5 second countdown. The exercise screen looks incorrect with the text unreadable right at the bottom of the screen. Please re… --- ## [App crashes after lanching the camera capture](https://forum.freeletics.com/t/app-crashes-after-lanching-the-camera-capture/23831)
**Author:** [@Henry](https://forum.freeletics.com/u/Henry)\ **Replies:** 1\ **Last updated:** [April 14, 2026, 8:45am UTC](https://forum.freeletics.com/t/app-crashes-after-lanching-the-camera-capture/23831 "2026-04-14T08:45:59Z")
Android 14 OnePlus CPH2399 Freeletics (I no longer have this device, but this was the bug) A few weeks ago, I had finished my workout and was about to take a photo to include in the post I wanted to share on the Freel… --- ## [Why I cannot run two journeys at time?](https://forum.freeletics.com/t/why-i-cannot-run-two-journeys-at-time/23978)
**Author:** [@Henry](https://forum.freeletics.com/u/Henry)\ **Replies:** 1\ **Last updated:** [April 14, 2026, 8:44am UTC](https://forum.freeletics.com/t/why-i-cannot-run-two-journeys-at-time/23978 "2026-04-14T08:44:01Z")
I want to do Dumbbell Gain + Ultimate Burn in the same period. They are two complementary workouts: one focuses on muscle mass, the other helps burn fat. I can do one in the morning and the other one in the afternoon, … --- ## [Imported run used by coach](https://forum.freeletics.com/t/imported-run-used-by-coach/23969)
**Author:** [@gupster](https://forum.freeletics.com/u/gupster)\ **Replies:** 2\ **Last updated:** [April 2, 2026, 10:05am UTC](https://forum.freeletics.com/t/imported-run-used-by-coach/23969 "2026-04-02T10:05:20Z")
My coach has given me a run today. Do I have to track in Freeletics or can I do it in my normal way (Apple Watch fitness) and will it be imported via Apple health and linked? --- ## [Bug in my training journey](https://forum.freeletics.com/t/bug-in-my-training-journey/23962)
**Author:** [@lploteau](https://forum.freeletics.com/u/lploteau)\ **Replies:** 0\ **Last updated:** [March 31, 2026, 1:50pm UTC](https://forum.freeletics.com/t/bug-in-my-training-journey/23962 "2026-03-31T13:50:01Z")
\*\*Before reporting a potential bug, please first try uninstalling and reinstalling the app. \*\* In order for our technical engineers to reproduce and understand your problem as quickly as possible, we usually need answer… --- ## [Cant' pay a subscription . no one to speak](https://forum.freeletics.com/t/cant-pay-a-subscription-no-one-to-speak/23913)
**Author:** [@adrienquillien](https://forum.freeletics.com/u/adrienquillien)\ **Replies:** 2\ **Last updated:** [March 21, 2026, 10:21am UTC](https://forum.freeletics.com/t/cant-pay-a-subscription-no-one-to-speak/23913 "2026-03-21T10:21:47Z")
impossible to pay a subscription on the web site… place to pay is grey…. nowhere to speal with someone about it … --- ## [Not receiving email of weekly stats](https://forum.freeletics.com/t/not-receiving-email-of-weekly-stats/23909)
**Author:** [@mabecina1](https://forum.freeletics.com/u/mabecina1)\ **Replies:** 1\ **Last updated:** [March 10, 2026, 5:09am UTC](https://forum.freeletics.com/t/not-receiving-email-of-weekly-stats/23909 "2026-03-10T05:09:44Z")
:point\_right:t2: I checked both junk and regular emilas. did a search :point\_right:t2: iphone 14 :point\_right:t2: ios 13 :point\_right:t2: 26.6.2 :point\_right:t2:eng language :point\_right:t2: Sydney/ NSW/ Australia … --- ## [Weight Calculation Bug: Coach suggesting unreachable weight despite equipment settings](https://forum.freeletics.com/t/weight-calculation-bug-coach-suggesting-unreachable-weight-despite-equipment-settings/23858)
**Author:** [@GianLuke](https://forum.freeletics.com/u/GianLuke)\ **Replies:** 0\ **Last updated:** [February 18, 2026, 8:54am UTC](https://forum.freeletics.com/t/weight-calculation-bug-coach-suggesting-unreachable-weight-despite-equipment-settings/23858 "2026-02-18T08:54:02Z")
Hi everyone, I’m reporting a recurring issue with the Coach’s weight suggestions in the Ultimate strength. Despite correctly configuring my available equipment in the settings, the app is suggesting weight increments th… --- ## [App doesn't recognize the perfect week completation (streak)](https://forum.freeletics.com/t/app-doesnt-recognize-the-perfect-week-completation-streak/23830)
**Author:** [@Henry](https://forum.freeletics.com/u/Henry)\ **Replies:** 0\ **Last updated:** [February 15, 2026, 2:32pm UTC](https://forum.freeletics.com/t/app-doesnt-recognize-the-perfect-week-completation-streak/23830 "2026-02-15T14:32:20Z")
Motorola G86 5G (XT2527-2) Android 16 Freeletics 26.5.1 There’s a strange issue with the app: if I need to complete 4 workouts per week but don’t follow the expected daily schedule, the app doesn’t recognize the weekl… --- ## [Base streak: Sync auto activites with Google Fit (Health Connect)](https://forum.freeletics.com/t/base-streak-sync-auto-activites-with-google-fit-health-connect/23316)
**Author:** [@susi12](https://forum.freeletics.com/u/susi12)\ **Replies:** 3\ **Last updated:** [February 7, 2026, 5:36am UTC](https://forum.freeletics.com/t/base-streak-sync-auto-activites-with-google-fit-health-connect/23316 "2026-02-07T05:36:42Z")
My beloved smartwatch / fitness tracker broke last week. So while I am searching and choosing a new device, of course I did not want to loose my base streak and used Google Fit on my Andoid phone to track my steps and my… --- ## [6 Seconds exercise got round down to 5, then I got asked whether that change should be kept](https://forum.freeletics.com/t/6-seconds-exercise-got-round-down-to-5-then-i-got-asked-whether-that-change-should-be-kept/23694)
**Author:** [@lajawi](https://forum.freeletics.com/u/lajawi)\ **Replies:** 0\ **Last updated:** [February 1, 2026, 7:44pm UTC](https://forum.freeletics.com/t/6-seconds-exercise-got-round-down-to-5-then-i-got-asked-whether-that-change-should-be-kept/23694 "2026-02-01T19:44:45Z")
\*\*Before reporting a potential bug, please first try uninstalling and reinstalling the app. \*\* In order for our technical engineers to reproduce and understand your problem as quickly as possible, we usually need answer… --- ## [Cancelled a valid subscription](https://forum.freeletics.com/t/cancelled-a-valid-subscription/23672)
**Author:** [@jirif](https://forum.freeletics.com/u/jirif)\ **Replies:** 1\ **Last updated:** [January 26, 2026, 1:20pm UTC](https://forum.freeletics.com/t/cancelled-a-valid-subscription/23672 "2026-01-26T13:20:31Z")
\*\*Before reporting a potential bug, please first try uninstalling and reinstalling the app. \*\* In order for our technical engineers to reproduce and understand your problem as quickly as possible, we usually need answer… --- ## [Coach does not include Push up bars](https://forum.freeletics.com/t/coach-does-not-include-push-up-bars/23647)
**Author:** [@sebastian-pass](https://forum.freeletics.com/u/sebastian-pass)\ **Replies:** 0\ **Last updated:** [January 20, 2026, 3:28pm UTC](https://forum.freeletics.com/t/coach-does-not-include-push-up-bars/23647 "2026-01-20T15:28:29Z")
\*\*Before reporting a potential bug, please first try uninstalling and reinstalling the app. \*\* In order for our technical engineers to reproduce and understand your problem as quickly as possible, we usually need answer… --- ## [Nutrition app Coach: Unknown error](https://forum.freeletics.com/t/nutrition-app-coach-unknown-error/23641)
**Author:** [@stevebin\_muslica](https://forum.freeletics.com/u/stevebin_muslica)\ **Replies:** 0\ **Last updated:** [January 18, 2026, 9:27am UTC](https://forum.freeletics.com/t/nutrition-app-coach-unknown-error/23641 "2026-01-18T09:27:07Z")
I’ve been using Freeletics for a few months now, and wanted to try out Nutrition as well. Downloaded the app, signed in with my existing Freeletics account, answered a few questions. However, Coach didn’t load properly, … --- ## [Training yesterday not logged, how to log restrospectively](https://forum.freeletics.com/t/training-yesterday-not-logged-how-to-log-restrospectively/21822)
**Author:** [@uwwo](https://forum.freeletics.com/u/uwwo)\ **Replies:** 13\ **Last updated:** [January 11, 2026, 7:38am UTC](https://forum.freeletics.com/t/training-yesterday-not-logged-how-to-log-restrospectively/21822 "2026-01-11T07:38:05Z")
Hi, yesterday I have made my 299th day in my streak. Today I am back to day 1. It appears that some of my training was not logged - about seven minutes (Deep Squat Hold etc.) are missing. I got the hook on the day that … --- ## [Freeletics doesn't synchronise "Workout" (type) activities from Strava](https://forum.freeletics.com/t/freeletics-doesnt-synchronise-workout-type-activities-from-strava/23559)
**Author:** [@anton.butsko](https://forum.freeletics.com/u/anton.butsko)\ **Replies:** 0\ **Last updated:** [December 25, 2025, 2:49pm UTC](https://forum.freeletics.com/t/freeletics-doesnt-synchronise-workout-type-activities-from-strava/23559 "2025-12-25T14:49:39Z")
\*\*Before reporting a potential bug, please first try uninstalling and reinstalling the app. \*\* In order for our technical engineers to reproduce and understand your problem as quickly as possible, we usually need answer… [Next page](https://forum.freeletics.com/c/en/bugs-and-technical-support/101.md?page=1)