# Bugs and technical support **URL:** https://forum.freeletics.com/c/en/bugs-and-technical-support/101.md?page=1 [Latest](https://forum.freeletics.com/latest.md) · [Categories](https://forum.freeletics.com/categories.md) · [Tags](https://forum.freeletics.com/tags.md) **Page:** 2 --- ## [Training yesterday not logged, how to log restrospectively](https://forum.freeletics.com/t/training-yesterday-not-logged-how-to-log-restrospectively/21822)
**Author:** [@uwwo](https://forum.freeletics.com/u/uwwo)\ **Replies:** 13\ **Last updated:** [January 11, 2026, 7:38am UTC](https://forum.freeletics.com/t/training-yesterday-not-logged-how-to-log-restrospectively/21822 "2026-01-11T07:38:05Z")
Hi, yesterday I have made my 299th day in my streak. Today I am back to day 1. It appears that some of my training was not logged - about seven minutes (Deep Squat Hold etc.) are missing. I got the hook on the day that … --- ## [Freeletics doesn't synchronise "Workout" (type) activities from Strava](https://forum.freeletics.com/t/freeletics-doesnt-synchronise-workout-type-activities-from-strava/23559)
**Author:** [@anton.butsko](https://forum.freeletics.com/u/anton.butsko)\ **Replies:** 0\ **Last updated:** [December 25, 2025, 2:49pm UTC](https://forum.freeletics.com/t/freeletics-doesnt-synchronise-workout-type-activities-from-strava/23559 "2025-12-25T14:49:39Z")
\*\*Before reporting a potential bug, please first try uninstalling and reinstalling the app. \*\* In order for our technical engineers to reproduce and understand your problem as quickly as possible, we usually need answer… --- ## [Not being assigned weights for dumbell exercises - why?](https://forum.freeletics.com/t/not-being-assigned-weights-for-dumbell-exercises-why/23257)
**Author:** [@njmayhew](https://forum.freeletics.com/u/njmayhew)\ **Replies:** 7\ **Last updated:** [December 17, 2025, 3:32pm UTC](https://forum.freeletics.com/t/not-being-assigned-weights-for-dumbell-exercises-why/23257 "2025-12-17T15:32:39Z")
\-Which operation system is your device using? (for example iOS 13 / Android 11) :point\_right:t2: iOS 26 -Which version of the Freeletics app are you using? (for example 6.37) :point\_right:t2: no idea -Which language … --- ## [Problem accessing recovery app bundle - only 7 days free and not 6 months?!](https://forum.freeletics.com/t/problem-accessing-recovery-app-bundle-only-7-days-free-and-not-6-months/23320)
**Author:** [@njmayhew](https://forum.freeletics.com/u/njmayhew)\ **Replies:** 4\ **Last updated:** [December 12, 2025, 5:41pm UTC](https://forum.freeletics.com/t/problem-accessing-recovery-app-bundle-only-7-days-free-and-not-6-months/23320 "2025-12-12T17:41:20Z")
problem accessing recovery app bundle - only 7 days free and not 6 months?! I paid £17.99 for the offer from Freeletics for the Recovery App Bundle, but when I go to activate my Pliability account etc it says i need to … --- ## [Advent calendar not working](https://forum.freeletics.com/t/advent-calendar-not-working/23513)
**Author:** [@CrystalEYE](https://forum.freeletics.com/u/CrystalEYE)\ **Replies:** 1\ **Last updated:** [December 12, 2025, 2:07pm UTC](https://forum.freeletics.com/t/advent-calendar-not-working/23513 "2025-12-12T14:07:41Z")
I get the pop up daily, but no matter if I click the door or the button, it just closes the popup and jumps to my coach screen. Already cleared cache & data and even reinstalled the app. -Description of every single ste… --- ## [Bug in version 25.47.6](https://forum.freeletics.com/t/bug-in-version-25476/23484)
**Author:** [@wagner](https://forum.freeletics.com/u/wagner)\ **Replies:** 1\ **Last updated:** [December 10, 2025, 4:16pm UTC](https://forum.freeletics.com/t/bug-in-version-25476/23484 "2025-12-10T16:16:07Z")
Bug in version 25.47.6 When you click on “more information” for an exercise, and if it’s running in seconds, the exercise timer doesn’t stop; it continues and jumps to the next exercise. I remember that before, the exe… --- ## [Cant give permission or deny. Pls sort this asap! Samsung A56. Reinstalled app, didnt help! App in english. Using in spain. Open app to see what the session is tomorrow and it is the pic below but i cant give permission as there is no where to give it!](https://forum.freeletics.com/t/cant-give-permission-or-deny-pls-sort-this-asap-samsung-a56-reinstalled-app-didnt-help-app-in-english-using-in-spain-open-app-to-see-what-the-session-is-tomorrow-and-it-is-the-pic-below-but-i-cant-give-permission-as-there-is-no-where-to-give-it/23492)
**Author:** [@captainmyolala](https://forum.freeletics.com/u/captainmyolala)\ **Replies:** 1\ **Last updated:** [December 8, 2025, 3:13pm UTC](https://forum.freeletics.com/t/cant-give-permission-or-deny-pls-sort-this-asap-samsung-a56-reinstalled-app-didnt-help-app-in-english-using-in-spain-open-app-to-see-what-the-session-is-tomorrow-and-it-is-the-pic-below-but-i-cant-give-permission-as-there-is-no-where-to-give-it/23492 "2025-12-08T15:13:27Z")
\*\*Before reporting a potential bug, please first try uninstalling and reinstalling the app. \*\* In order for our technical engineers to reproduce and understand your problem as quickly as possible, we usually need answer… --- ## [Bug Report: Post Editing Lock/Unlock Mechanism (Android v25.47.1)](https://forum.freeletics.com/t/bug-report-post-editing-lockunlock-mechanism-android-v25471/23430)
**Author:** [@GianLuke](https://forum.freeletics.com/u/GianLuke)\ **Replies:** 0\ **Last updated:** [November 24, 2025, 9:30am UTC](https://forum.freeletics.com/t/bug-report-post-editing-lockunlock-mechanism-android-v25471/23430 "2025-11-24T09:30:17Z")
I am reporting a critical and persistent bug on the Android app concerning the ability to edit posts on the Feed. This issue creates a “state lock” that disables the feature until a specific action is performed. The bug … --- ## [Created and favorites workouts](https://forum.freeletics.com/t/created-and-favorites-workouts/23382)
**Author:** [@Tanith](https://forum.freeletics.com/u/Tanith)\ **Replies:** 3\ **Last updated:** [November 24, 2025, 9:25am UTC](https://forum.freeletics.com/t/created-and-favorites-workouts/23382 "2025-11-24T09:25:49Z")
Hi! With the latest update all my saved workouts went missing and it’s impossible to save again them on the favorites list. The only ones that can be saved are the ones given by the app, not the ones created by the use… --- ## [Unable to view videos](https://forum.freeletics.com/t/unable-to-view-videos/23407)
**Author:** [@wpqj83zu4j](https://forum.freeletics.com/u/wpqj83zu4j)\ **Replies:** 2\ **Last updated:** [November 18, 2025, 2:41pm UTC](https://forum.freeletics.com/t/unable-to-view-videos/23407 "2025-11-18T14:41:12Z")
\*\*Before reporting a potential bug, please first try uninstalling and reinstalling the app. \*\* In order for our technical engineers to reproduce and understand your problem as quickly as possible, we usually need answer… --- ## [Video display and Playback issue](https://forum.freeletics.com/t/video-display-and-playback-issue/18639)
**Author:** [@Sylvain](https://forum.freeletics.com/u/Sylvain)\ **Replies:** 5\ **Last updated:** [November 18, 2025, 2:40pm UTC](https://forum.freeletics.com/t/video-display-and-playback-issue/18639 "2025-11-18T14:40:24Z")
Morning everyone, We’re aware of a bug affecting the visualization and playback of exercises videos in the App. We’re working on it and will update you once a fix is available. :pray:t2: --- ## [The Strong, Lean, Healthy nutrition online class is not available anymore](https://forum.freeletics.com/t/the-strong-lean-healthy-nutrition-online-class-is-not-available-anymore/22192)
**Author:** [@niniehannahlois](https://forum.freeletics.com/u/niniehannahlois)\ **Replies:** 4\ **Last updated:** [November 7, 2025, 7:40am UTC](https://forum.freeletics.com/t/the-strong-lean-healthy-nutrition-online-class-is-not-available-anymore/22192 "2025-11-07T07:40:54Z")
Hi ! I bought the “Strong, Lea , Healthy” nutrition online class a few months ago, and as of last saturday (june 14th), when i go to freeletics.mykajabi.com, it tells me that the freeletics account is inactive. I was st… --- ## [Abonnement inactive,](https://forum.freeletics.com/t/abonnement-inactive/23361)
**Author:** [@Yvan](https://forum.freeletics.com/u/Yvan)\ **Replies:** 0\ **Last updated:** [November 2, 2025, 9:06am UTC](https://forum.freeletics.com/t/abonnement-inactive/23361 "2025-11-02T09:06:35Z")
\*\*Before reporting a potential bug, please first try uninstalling and reinstalling the app. \*\* In order for our technical engineers to reproduce and understand your problem as quickly as possible, we usually need answer… --- ## [Ultimate Strength; No exercises with Weighted Vest](https://forum.freeletics.com/t/ultimate-strength-no-exercises-with-weighted-vest/23256)
**Author:** [@erolmusk](https://forum.freeletics.com/u/erolmusk)\ **Replies:** 2\ **Last updated:** [October 31, 2025, 5:40am UTC](https://forum.freeletics.com/t/ultimate-strength-no-exercises-with-weighted-vest/23256 "2025-10-31T05:40:35Z")
Hi guys. While using freeletics ultimate strength, when I add weighted vest as an equipment, app do not give me weighted vest exercises. How can I solve this problem? --- ## [Freeletics app crash](https://forum.freeletics.com/t/freeletics-app-crash/23230)
**Author:** [@dlichota](https://forum.freeletics.com/u/dlichota)\ **Replies:** 2\ **Last updated:** [September 14, 2025, 5:04pm UTC](https://forum.freeletics.com/t/freeletics-app-crash/23230 "2025-09-14T17:04:21Z")
:clapclapstatic:Today, September 13th 2025 at 12.40 pm - Samsung A15 - Android 15 - App version 25,37,0 - English - Caribbean GMT -4 - Click on Daily Activities then click on the activity then the app crashes. Uninstall… --- ## [Trainings not tracking correctly](https://forum.freeletics.com/t/trainings-not-tracking-correctly/23135)
**Author:** [@Jan](https://forum.freeletics.com/u/Jan)\ **Replies:** 3\ **Last updated:** [August 30, 2025, 11:04am UTC](https://forum.freeletics.com/t/trainings-not-tracking-correctly/23135 "2025-08-30T11:04:44Z")
Freeletics is not tracking the Workouts done in other apps correctly anymore. This is sadly affecting my streak and that’s why it is a little bit annoying. I use the iPhone 14 pro and didn’t have this issue until two we… --- ## [Weight settings on "Dumbbell Skull Crushers" wrong?](https://forum.freeletics.com/t/weight-settings-on-dumbbell-skull-crushers-wrong/23116)
**Author:** [@Pr1meiro](https://forum.freeletics.com/u/Pr1meiro)\ **Replies:** 3\ **Last updated:** [August 25, 2025, 12:09am UTC](https://forum.freeletics.com/t/weight-settings-on-dumbbell-skull-crushers-wrong/23116 "2025-08-25T00:09:39Z")
This exercise clearly includes 2 Dumbbells at once, if done correctly. However, in the coach settings for this exercise I can only choose one weight. Do I type in the weight of a single Dumbbell while I’m using two of… --- ## [Lost base streak](https://forum.freeletics.com/t/lost-base-streak/23011)
**Author:** [@mrkdca](https://forum.freeletics.com/u/mrkdca)\ **Replies:** 2\ **Last updated:** [August 24, 2025, 11:46am UTC](https://forum.freeletics.com/t/lost-base-streak/23011 "2025-08-24T11:46:04Z")
Hi I had a long base streak that is now resetting. My “Apple Watch” activities are being counted on the wrong day. For example, I did a walk yesterday and my streak reset, but I have a check mark and “1 day streak” for … --- ## [Daily Base not counted](https://forum.freeletics.com/t/daily-base-not-counted/23033)
**Author:** [@lino92](https://forum.freeletics.com/u/lino92)\ **Replies:** 4\ **Last updated:** [August 14, 2025, 7:26pm UTC](https://forum.freeletics.com/t/daily-base-not-counted/23033 "2025-08-14T19:26:41Z")
Hi everyone, I’m trying to reach my “base” training of 17 minutes everyday but as you can see on the screenshots, Tuesday 12/08/2025 is not counted in the series. Phone: Galaxy A54 with Android 15. App version: 25.30.… --- ## [Missing info after a run](https://forum.freeletics.com/t/missing-info-after-a-run/22971)
**Author:** [@carl](https://forum.freeletics.com/u/carl)\ **Replies:** 0\ **Last updated:** [August 8, 2025, 8:52pm UTC](https://forum.freeletics.com/t/missing-info-after-a-run/22971 "2025-08-08T20:52:03Z")
Hi, I did a 10k run yesterday. When I was checking my splits there are only 9k displayed. Do you have an idea where the 10th kilometer is? Best, Carl --- ## [Bright maps on dark UI](https://forum.freeletics.com/t/bright-maps-on-dark-ui/17347)
**Author:** [@Heric](https://forum.freeletics.com/u/Heric)\ **Replies:** 1\ **Last updated:** [August 6, 2025, 1:16pm UTC](https://forum.freeletics.com/t/bright-maps-on-dark-ui/17347 "2025-08-06T13:16:09Z")
Been postponing to report this for a couple of years, hence not much to mention about iPhone model or app version, since it has been affecting a couple of years worth of updates on different models. While early days of … --- ## [Daily athlete score for consistency not comprehensible](https://forum.freeletics.com/t/daily-athlete-score-for-consistency-not-comprehensible/22621)
**Author:** [@Josh](https://forum.freeletics.com/u/Josh)\ **Replies:** 3\ **Last updated:** [July 18, 2025, 3:06pm UTC](https://forum.freeletics.com/t/daily-athlete-score-for-consistency-not-comprehensible/22621 "2025-07-18T15:06:40Z")
I’ve been training with the coach 5 times a week for ages. A few weeks ago I got the 20 weeks in a row badge with the 5x training plan per week. I’m currently on the Freeletics Hardcore Journey. I never stop and sometime… --- ## [No exercises based on distance ( 2x20 or sprints or God Workouts with sprints) since I start the new journey](https://forum.freeletics.com/t/no-exercises-based-on-distance-2x20-or-sprints-or-god-workouts-with-sprints-since-i-start-the-new-journey/22602)
**Author:** [@Tanith](https://forum.freeletics.com/u/Tanith)\ **Replies:** 0\ **Last updated:** [July 16, 2025, 4:25pm UTC](https://forum.freeletics.com/t/no-exercises-based-on-distance-2x20-or-sprints-or-god-workouts-with-sprints-since-i-start-the-new-journey/22602 "2025-07-16T16:25:18Z")
Since I started my current journey ( Full Body Fitness) I haven’t seen any exercises based on distances and this sounds like a bug because I have always had some of them during the previous times I did it. I checked the… --- ## [Progressions bug in Tj Barbell Gain](https://forum.freeletics.com/t/progressions-bug-in-tj-barbell-gain/6562)
**Author:** [@GianLuke](https://forum.freeletics.com/u/GianLuke)\ **Replies:** 10\ **Last updated:** [July 16, 2025, 1:06pm UTC](https://forum.freeletics.com/t/progressions-bug-in-tj-barbell-gain/6562 "2025-07-16T13:06:38Z")
Hi, I have done 6 sessions of the tj barbell strength and the recommended weight for the exercises has been increasing each time based on my feedback. Today I did a bench press in 4 sets of 10 reps with 48kg and I gave e… --- ## [Automatically tracked activities don't count towards base](https://forum.freeletics.com/t/automatically-tracked-activities-dont-count-towards-base/22097)
**Author:** [@neovalk](https://forum.freeletics.com/u/neovalk)\ **Replies:** 3\ **Last updated:** [July 16, 2025, 10:08am UTC](https://forum.freeletics.com/t/automatically-tracked-activities-dont-count-towards-base/22097 "2025-07-16T10:08:27Z")
I walk basically everyday at least 1km (mostly more), and it gets recorded by Google Fit without any explicit input from me. However, even though I have it and Google health connect integrated to Freeletics, these autom… --- ## [Rewards/referral issue](https://forum.freeletics.com/t/rewardsreferral-issue/22490)
**Author:** [@ianwayup](https://forum.freeletics.com/u/ianwayup)\ **Replies:** 1\ **Last updated:** [July 9, 2025, 7:45am UTC](https://forum.freeletics.com/t/rewardsreferral-issue/22490 "2025-07-09T07:45:48Z")
my link to refer a friend isnt working. not offering the 6 free months on their end as it should. my link maybe be broken or something. they have never been a customer before --- ## [150 sessions badge missing](https://forum.freeletics.com/t/150-sessions-badge-missing/22365)
**Author:** [@fbarbe](https://forum.freeletics.com/u/fbarbe)\ **Replies:** 0\ **Last updated:** [June 30, 2025, 7:23pm UTC](https://forum.freeletics.com/t/150-sessions-badge-missing/22365 "2025-06-30T19:23:53Z")
Hey, I’ve been using the app for quite a few years now, and I recently got the 200 workouts achievement without having gotten the 150 badge (see screenshot attached) --- ## [Why is coach giving me a 10kg hammer curl exercise when I've specified I only have a single 10kg dumbbell? Unless it means 2 x 5kg?](https://forum.freeletics.com/t/why-is-coach-giving-me-a-10kg-hammer-curl-exercise-when-ive-specified-i-only-have-a-single-10kg-dumbbell-unless-it-means-2-x-5kg/22218)
**Author:** [@david4](https://forum.freeletics.com/u/david4)\ **Replies:** 11\ **Last updated:** [June 30, 2025, 2:02am UTC](https://forum.freeletics.com/t/why-is-coach-giving-me-a-10kg-hammer-curl-exercise-when-ive-specified-i-only-have-a-single-10kg-dumbbell-unless-it-means-2-x-5kg/22218 "2025-06-30T02:02:59Z")
OS: Android 15 Journey: Dumbbell Gain --- ## [Apple Health entry not created when completing workout offline](https://forum.freeletics.com/t/apple-health-entry-not-created-when-completing-workout-offline/22319)
**Author:** [@lajawi](https://forum.freeletics.com/u/lajawi)\ **Replies:** 0\ **Last updated:** [June 26, 2025, 5:06pm UTC](https://forum.freeletics.com/t/apple-health-entry-not-created-when-completing-workout-offline/22319 "2025-06-26T17:06:21Z")
\*\*Before reporting a potential bug, please first try uninstalling and reinstalling the app. \*\* In order for our technical engineers to reproduce and understand your problem as quickly as possible, we usually need answer… --- ## [Freeletics runs as Functional Strenght in Apple Fitness?](https://forum.freeletics.com/t/freeletics-runs-as-functional-strenght-in-apple-fitness/21082)
**Author:** [@avg\_Santiago](https://forum.freeletics.com/u/avg_Santiago)\ **Replies:** 4\ **Last updated:** [June 21, 2025, 7:57am UTC](https://forum.freeletics.com/t/freeletics-runs-as-functional-strenght-in-apple-fitness/21082 "2025-06-21T07:57:50Z")
I usually never run with Freeletics, but I thought of giving it a try. I noticed that Freeletics logs my runs as Functional Strenght in my Apple Fitness, so it doesn’t give me any useful running data after and it doesn’… [Previous page](https://forum.freeletics.com/c/en/bugs-and-technical-support/101.md) [Next page](https://forum.freeletics.com/c/en/bugs-and-technical-support/101.md?page=2)