# Bugs and technical support **URL:** https://forum.freeletics.com/c/en/bugs-and-technical-support/101.md?page=2 [Latest](https://forum.freeletics.com/latest.md) · [Categories](https://forum.freeletics.com/categories.md) · [Tags](https://forum.freeletics.com/tags.md) **Page:** 3 --- ## [Screen mirorring not working](https://forum.freeletics.com/t/screen-mirorring-not-working/22185)
**Author:** [@gunther.soto](https://forum.freeletics.com/u/gunther.soto)\ **Replies:** 1\ **Last updated:** [June 19, 2025, 11:39pm UTC](https://forum.freeletics.com/t/screen-mirorring-not-working/22185 "2025-06-19T23:39:10Z")
When activating screen mirroring on iPhone to screencast Freeletics into a TV the screen on the TV goes black. Any other app or screen gets mirrored into the TV but your app seems to be blocked to not be seen. The proble… --- ## [Apple Watch not connecting since Update](https://forum.freeletics.com/t/apple-watch-not-connecting-since-update/22187)
**Author:** [@xaver.buttinger](https://forum.freeletics.com/u/xaver.buttinger)\ **Replies:** 0\ **Last updated:** [June 16, 2025, 10:31am UTC](https://forum.freeletics.com/t/apple-watch-not-connecting-since-update/22187 "2025-06-16T10:31:18Z")
Dear FL-team, since one of the last updates my apple watch is stuck in the “Tap ‘Start’ on your phone” screen even tho my iPhone is in the workout screen. It worked before. It worked in the UStr update. It stopped wor… --- ## [I don't find the help request form anymore](https://forum.freeletics.com/t/i-dont-find-the-help-request-form-anymore/22096)
**Author:** [@neovalk](https://forum.freeletics.com/u/neovalk)\ **Replies:** 0\ **Last updated:** [June 7, 2025, 11:11am UTC](https://forum.freeletics.com/t/i-dont-find-the-help-request-form-anymore/22096 "2025-06-07T11:11:13Z")
My title describes the problem. I hope there is a way to contact support other than the forum… --- ## [Change of profile name](https://forum.freeletics.com/t/change-of-profile-name/21897)
**Author:** [@peter.zone](https://forum.freeletics.com/u/peter.zone)\ **Replies:** 1\ **Last updated:** [May 22, 2025, 12:00pm UTC](https://forum.freeletics.com/t/change-of-profile-name/21897 "2025-05-22T12:00:51Z")
Hello Team, Could you please change my username on the forum here to peter.zone ? Thanks, Peter --- ## [Unable to Listen to Spotify While Using Freelatics - Anyone Else?](https://forum.freeletics.com/t/unable-to-listen-to-spotify-while-using-freelatics-anyone-else/21782)
**Author:** [@darenzd22](https://forum.freeletics.com/u/darenzd22)\ **Replies:** 7\ **Last updated:** [May 21, 2025, 4:11pm UTC](https://forum.freeletics.com/t/unable-to-listen-to-spotify-while-using-freelatics-anyone-else/21782 "2025-05-21T16:11:29Z")
Lately, I can’t listen to music on Spotify while working out with Freeletics. As soon as I start a workout and the preview video plays, my music stops. I know I can disable the preview, but that kind of defeats the purpo… --- ## [Unable to choose a journey](https://forum.freeletics.com/t/unable-to-choose-a-journey/21749)
**Author:** [@6z9vnhjdmj](https://forum.freeletics.com/u/6z9vnhjdmj)\ **Replies:** 5\ **Last updated:** [May 21, 2025, 9:15am UTC](https://forum.freeletics.com/t/unable-to-choose-a-journey/21749 "2025-05-21T09:15:28Z")
When I try to choose my next journey l get to a point where it asks how I wish to train, by order of preference, and even though I choose all the options from 1 to 5 I am stuck there, I can’t go any further. I click “ne… --- ## [Forgotten and blocked skill progression](https://forum.freeletics.com/t/forgotten-and-blocked-skill-progression/21765)
**Author:** [@fabian5sundberg](https://forum.freeletics.com/u/fabian5sundberg)\ **Replies:** 4\ **Last updated:** [May 14, 2025, 4:49pm UTC](https://forum.freeletics.com/t/forgotten-and-blocked-skill-progression/21765 "2025-05-14T16:49:52Z")
When changing to Ultimate strength Pullups progression went from 1 strict muscle up → shoulder pull ups. Toes to bar is disabled even though settings for bar is unchanged och not limiting. -Description of every single … --- ## [Change profile name for forum](https://forum.freeletics.com/t/change-profile-name-for-forum/21420)
**Author:** [@Muriyagi](https://forum.freeletics.com/u/Muriyagi)\ **Replies:** 13\ **Last updated:** [May 12, 2025, 9:09am UTC](https://forum.freeletics.com/t/change-profile-name-for-forum/21420 "2025-05-12T09:09:32Z")
I wonder how I can change my profile name so that it becomes something else than first name.last name --- ## [\[HELP\] How can I move my old profile history to my new profile?](https://forum.freeletics.com/t/help-how-can-i-move-my-old-profile-history-to-my-new-profile/15462)
**Author:** [@mvnwj8e3ps](https://forum.freeletics.com/u/mvnwj8e3ps)\ **Replies:** 11\ **Last updated:** [May 9, 2025, 8:42am UTC](https://forum.freeletics.com/t/help-how-can-i-move-my-old-profile-history-to-my-new-profile/15462 "2025-05-09T08:42:29Z")
hey team - I recently purchased a lifetime access but accidentally used my Apple account instead the email address for my already active Freeletics account. Is it possible to pass my old account data to my new one? I’d h… --- ## [Is there a journey with calistenics plus run days?](https://forum.freeletics.com/t/is-there-a-journey-with-calistenics-plus-run-days/21697)
**Author:** [@ssalvass](https://forum.freeletics.com/u/ssalvass)\ **Replies:** 3\ **Last updated:** [May 8, 2025, 7:42am UTC](https://forum.freeletics.com/t/is-there-a-journey-with-calistenics-plus-run-days/21697 "2025-05-08T07:42:33Z")
Hi, I have to choose the next journey and I am wondering if there is one with free weight and the equipment I chose, but would like to go for a run some weekends and would like for the run to contribute to the cocktail … --- ## [Change profile name for forum PT 2](https://forum.freeletics.com/t/change-profile-name-for-forum-pt-2/21535)
**Author:** [@lisam](https://forum.freeletics.com/u/lisam)\ **Replies:** 1\ **Last updated:** [April 28, 2025, 4:29pm UTC](https://forum.freeletics.com/t/change-profile-name-for-forum-pt-2/21535 "2025-04-28T16:29:15Z")
Please can you change my profile name just to Lisa. I seem unable to do this. Thanks \*\*Before reporting a potential bug, please first try uninstalling and reinstalling the app. \*\* In order for our technical engineers t… --- ## [Missing sessions this week](https://forum.freeletics.com/t/missing-sessions-this-week/21476)
**Author:** [@lisam](https://forum.freeletics.com/u/lisam)\ **Replies:** 3\ **Last updated:** [April 24, 2025, 9:53am UTC](https://forum.freeletics.com/t/missing-sessions-this-week/21476 "2025-04-24T09:53:58Z")
Not sure this is the right forum.. I’m on barbell journey and usually have 3 sessions per week. Late starting this week and had no equipment yesterday so I replaced my first session with a bodyweight session. I now on… --- ## [Countdown audio randomly skips between exercises](https://forum.freeletics.com/t/countdown-audio-randomly-skips-between-exercises/21280)
**Author:** [@cypherwarp](https://forum.freeletics.com/u/cypherwarp)\ **Replies:** 1\ **Last updated:** [April 16, 2025, 12:04pm UTC](https://forum.freeletics.com/t/countdown-audio-randomly-skips-between-exercises/21280 "2025-04-16T12:04:38Z")
\-Description of every single step you made until you encountered this error-what did you do, what happened? Countdown audio randomly skips and doesn’t play between exercises. It happens in Coach intervals, custom workou… --- ## [Unable to reach 40 consecutive weeks badge](https://forum.freeletics.com/t/unable-to-reach-40-consecutive-weeks-badge/21221)
**Author:** [@victor.quintana.pord](https://forum.freeletics.com/u/victor.quintana.pord)\ **Replies:** 6\ **Last updated:** [April 13, 2025, 6:03pm UTC](https://forum.freeletics.com/t/unable-to-reach-40-consecutive-weeks-badge/21221 "2025-04-13T18:03:44Z")
I didn’t fail any week in more than 80 weeks but every time I reach 40 consecutive weeks it resets back. Here is the proof 5 consecutive weeks but months without failing a single day. I want my badges back! --- ## [Base streak reset itself!](https://forum.freeletics.com/t/base-streak-reset-itself/13402)
**Author:** [@lucybune](https://forum.freeletics.com/u/lucybune)\ **Replies:** 19\ **Last updated:** [April 2, 2025, 9:19pm UTC](https://forum.freeletics.com/t/base-streak-reset-itself/13402 "2025-04-02T21:19:13Z")
Hello! I’ve lost my base streak - for some reason it’s reset itself to one, despite me having completed \>17mins of activity every day this year. I was hoping to be in the competition, and it’s disheartening to lose the … --- ## [Can't login anymore](https://forum.freeletics.com/t/cant-login-anymore/14618)
**Author:** [@pokij](https://forum.freeletics.com/u/pokij)\ **Replies:** 5\ **Last updated:** [March 31, 2025, 12:04pm UTC](https://forum.freeletics.com/t/cant-login-anymore/14618 "2025-03-31T12:04:20Z")
Hello, Despite my credentials being valid, I cannot login on the mobile app anymore. It loads and take me back to the login screen. Can somebody help ? Thank you --- ## ["Update your app to train" loop](https://forum.freeletics.com/t/update-your-app-to-train-loop/20871)
**Author:** [@tmhy4rv74j](https://forum.freeletics.com/u/tmhy4rv74j)\ **Replies:** 4\ **Last updated:** [March 15, 2025, 7:49pm UTC](https://forum.freeletics.com/t/update-your-app-to-train-loop/20871 "2025-03-15T19:49:02Z")
I’ve recently changed my phone from iPhone SE 2020 to iPhone 6E. When I launch the app and click on the Workout to get the details, I get the prompt: “Update your app to train - To do this type of workout, please update … --- ## [Hybrid Strength Journey Exclude](https://forum.freeletics.com/t/hybrid-strength-journey-exclude/20739)
**Author:** [@rikinv](https://forum.freeletics.com/u/rikinv)\ **Replies:** 0\ **Last updated:** [March 5, 2025, 9:55am UTC](https://forum.freeletics.com/t/hybrid-strength-journey-exclude/20739 "2025-03-05T09:55:55Z")
The problem I am having with any Strength Journey is that all Barbell Exercises are not available to Exclude from the plan. An example of this is Pull Overs. I am unable to preform this exercise due to injuries and this… --- ## [Free Run mileage input missing](https://forum.freeletics.com/t/free-run-mileage-input-missing/20704)
**Author:** [@mkuehnel82](https://forum.freeletics.com/u/mkuehnel82)\ **Replies:** 3\ **Last updated:** [March 3, 2025, 6:56pm UTC](https://forum.freeletics.com/t/free-run-mileage-input-missing/20704 "2025-03-03T18:56:36Z")
Where did the manually mileage button go for tracking runs manually? There used to be a mileage button for free runs. It disappeared with version 25.8.0.25008000 iOS 18.1.1 on iPhone 12 mini : --- ## [Bug: music volume reduction after countdowns](https://forum.freeletics.com/t/bug-music-volume-reduction-after-countdowns/20627)
**Author:** [@Lars9](https://forum.freeletics.com/u/Lars9)\ **Replies:** 0\ **Last updated:** [February 25, 2025, 4:38pm UTC](https://forum.freeletics.com/t/bug-music-volume-reduction-after-countdowns/20627 "2025-02-25T16:38:48Z")
Hi, during countdowns the volume of music playing in the background (i.e. specifically soundcloud, not sure about other apps) is reduced (I have found no way to disable that feature). For years I’ve had the issue that, i… --- ## [Daily Athlete Score -\> Performance -\> Strength doesn't count anything](https://forum.freeletics.com/t/daily-athlete-score-performance-strength-doesnt-count-anything/20355)
**Author:** [@jak.slavik](https://forum.freeletics.com/u/jak.slavik)\ **Replies:** 2\ **Last updated:** [February 7, 2025, 8:07am UTC](https://forum.freeletics.com/t/daily-athlete-score-performance-strength-doesnt-count-anything/20355 "2025-02-07T08:07:06Z")
Hello, I have iPhone 12mini with iOS 18.2.1. Freeletics app version is 25.4.2.25004002. App is set to english, Auckland NZ place and time. I encounter a potential bug in the app where the Daily Athlete Score doesn’t … --- ## [Bug Report: Timer Issue in Individual Exercises](https://forum.freeletics.com/t/bug-report-timer-issue-in-individual-exercises/20332)
**Author:** [@GianLuke](https://forum.freeletics.com/u/GianLuke)\ **Replies:** 4\ **Last updated:** [February 5, 2025, 1:15pm UTC](https://forum.freeletics.com/t/bug-report-timer-issue-in-individual-exercises/20332 "2025-02-05T13:15:09Z")
Hi, I’m reporting a bug in the app. The issue is with the timer for individual exercises. The timer is not working properly, as you can see in the attached screenshot. This bug is present in the latest beta version for… --- ## [Discounted payment not working on iphone](https://forum.freeletics.com/t/discounted-payment-not-working-on-iphone/20126)
**Author:** [@gdcata](https://forum.freeletics.com/u/gdcata)\ **Replies:** 7\ **Last updated:** [January 27, 2025, 10:48am UTC](https://forum.freeletics.com/t/discounted-payment-not-working-on-iphone/20126 "2025-01-27T10:48:48Z")
Hi team, I have tried to subscribe yesterday using the 50% offer I got in the app and apple took the full amount. I refunded and tried again and I saw that whatever I choose, I never get the discounted amount, it always… --- ## [Unable to turn on Apple Health sync](https://forum.freeletics.com/t/unable-to-turn-on-apple-health-sync/19062)
**Author:** [@tsavels](https://forum.freeletics.com/u/tsavels)\ **Replies:** 8\ **Last updated:** [January 24, 2025, 12:10pm UTC](https://forum.freeletics.com/t/unable-to-turn-on-apple-health-sync/19062 "2025-01-24T12:10:08Z")
Hi, I’m experiencing issues with the syncing with Apple Health. To be precise: I can’t get the Apple Health syncing to be persistent - it keeps on being disabled. Connecting with Apple Health is essential for me. I hope… --- ## [Some of my workouts are not being taking into account for the Get Real Challenge of January 2025](https://forum.freeletics.com/t/some-of-my-workouts-are-not-being-taking-into-account-for-the-get-real-challenge-of-january-2025/19919)
**Author:** [@pacoschroeder](https://forum.freeletics.com/u/pacoschroeder)\ **Replies:** 8\ **Last updated:** [January 21, 2025, 9:39pm UTC](https://forum.freeletics.com/t/some-of-my-workouts-are-not-being-taking-into-account-for-the-get-real-challenge-of-january-2025/19919 "2025-01-21T21:39:34Z")
\*\*Before reporting a potential bug, please first try uninstalling and reinstalling the app. \*\* In order for our technical engineers to reproduce and understand your problem as quickly as possible, we usually need answer… --- ## [Offline mode not working](https://forum.freeletics.com/t/offline-mode-not-working/9706)
**Author:** [@maxime.roubaud.pro](https://forum.freeletics.com/u/maxime.roubaud.pro)\ **Replies:** 7\ **Last updated:** [January 14, 2025, 7:50pm UTC](https://forum.freeletics.com/t/offline-mode-not-working/9706 "2025-01-14T19:50:31Z")
Offline mode not working. At the beginning I was able to make it work by uninstalling re-installing every time I need… but from today everything is unavailable offline. IPhone SE 2020 IOS 17 Freeletics 23.37.2.2337000… --- ## [Blocked exercises in progressions that are not blocked](https://forum.freeletics.com/t/blocked-exercises-in-progressions-that-are-not-blocked/19865)
**Author:** [@bzacimovic](https://forum.freeletics.com/u/bzacimovic)\ **Replies:** 2\ **Last updated:** [January 10, 2025, 6:19am UTC](https://forum.freeletics.com/t/blocked-exercises-in-progressions-that-are-not-blocked/19865 "2025-01-10T06:19:49Z")
\*\*Before reporting a potential bug, please first try uninstalling and reinstalling the app. \*\* In order for our technical engineers to reproduce and understand your problem as quickly as possible, we usually need answer… --- ## [Run not recorded in DAS](https://forum.freeletics.com/t/run-not-recorded-in-das/19223)
**Author:** [@uwwo](https://forum.freeletics.com/u/uwwo)\ **Replies:** 1\ **Last updated:** [December 13, 2024, 9:07am UTC](https://forum.freeletics.com/t/run-not-recorded-in-das/19223 "2024-12-13T09:07:42Z")
\*\*Before reporting a potential bug, please first try uninstalling and reinstalling the app. \*\* In order for our technical engineers to reproduce and understand your problem as quickly as possible, we usually need answer… --- ## [Comparison to PBs ia stuck in 2020](https://forum.freeletics.com/t/comparison-to-pbs-ia-stuck-in-2020/19436)
**Author:** [@melaLetics](https://forum.freeletics.com/u/melaLetics)\ **Replies:** 1\ **Last updated:** [December 13, 2024, 9:01am UTC](https://forum.freeletics.com/t/comparison-to-pbs-ia-stuck-in-2020/19436 "2024-12-13T09:01:54Z")
\-Description of every single step you made until you encountered this error-what did you do, what happened? I did a god workout yesterday and in recap, it says my PB would be seven days old. But in fact, I did my PB fou… --- ## [Adjusting the duration of the training](https://forum.freeletics.com/t/adjusting-the-duration-of-the-training/19439)
**Author:** [@lefandreadis](https://forum.freeletics.com/u/lefandreadis)\ **Replies:** 1\ **Last updated:** [December 13, 2024, 9:01am UTC](https://forum.freeletics.com/t/adjusting-the-duration-of-the-training/19439 "2024-12-13T09:01:05Z")
\-Description of every single step you made until you encountered this error-what did you do, what happened? :point\_right:t2: In the option “Adapt session” and most particularly the option " I don’t have much time" I can… [Previous page](https://forum.freeletics.com/c/en/bugs-and-technical-support/101.md?page=1) [Next page](https://forum.freeletics.com/c/en/bugs-and-technical-support/101.md?page=3)