# Bug after changing password

**URL:** https://forum.freeletics.com/t/bug-after-changing-password/7785
**Category:** Bugs and technical support
**Created:** [May 19, 2023, 8:19pm UTC](https://forum.freeletics.com/t/bug-after-changing-password/7785 "2023-05-19T20:19:17Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![Liverputlian](https://avatars.discourse-cdn.com/v4/letter/l/8baadc/32.png) [@Liverputlian](https://forum.freeletics.com/u/Liverputlian)
#### Post date: [May 19, 2023, 8:19pm UTC](https://forum.freeletics.com/t/bug-after-changing-password/7785/1 "2023-05-19T20:19:17Z")

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Hi there,

after changing my password via FL Website, I cannot access the FL App anymore.

-Description of every single step you made until you encountered this error-what did you do, what happened?  
👉🏻 Instead of demanding the new password when starting the app, it just says “Internet error …try again later”. I cannot logon using my new password.

The only way to get around it, was to re-install the app on my phone …

 ![image0](https://europe1.discourse-cdn.com/flex013/uploads/freeletics/original/2X/3/3109b2b0cd04af9a2c5935b3330fb13868d816bd.png)

-What is the brand and model of your mobile device? (for example iPhone 13 / Galaxy S21)  
👉🏻 iPhone SE + iPad Air 3

-Which operation system is your device using? (for example iOS 13 / Android 11)  
👉🏻 IOS 16.4.1 (a) - both devices

-Which version of the Freeletics app are you using? (for example 6.37)  
👉🏻 Cannot tell, as i cannot access

-Which language is your app set to?  
👉🏻 German

-Which timezone/state/country are you in?  
👉🏻 Berlin

-What date and time did this problem occur?  
👉🏻 18.05.2023 + 19.05.2023

-Which browser you are using (if experiencing a bug on our website)?  
👉🏻 n/a

:clapclapstatic:

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### Author: ![Ben](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.freeletics.com/ben/32/28_2.png) [@Ben](https://forum.freeletics.com/u/Ben)
#### Post date: [May 20, 2023, 11:20am UTC](https://forum.freeletics.com/t/bug-after-changing-password/7785/2 "2023-05-20T11:20:36Z")

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Hey Michael 👋🏻

Can you try logging out of the app and then back in it? If you can’t log out, you can delete the app and reinstall it 👍🏻 Either of these steps should resolve this problem.

:clapclapstatic:

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### Author: ![Liverputlian](https://avatars.discourse-cdn.com/v4/letter/l/8baadc/32.png) [@Liverputlian](https://forum.freeletics.com/u/Liverputlian)
#### Post date: [May 20, 2023, 12:32pm UTC](https://forum.freeletics.com/t/bug-after-changing-password/7785/3 "2023-05-20T12:32:22Z")

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Hi @Ben ,

logging off and on was not possible, as it shows “offline” from the beginning. Yes, I already re-installed the app and it works now.

Still, it is an annoying bug and should be solved.

Michael