# Cannot pay my Coach Subscription with credit card

**URL:** https://forum.freeletics.com/t/cannot-pay-my-coach-subscription-with-credit-card/1513
**Category:** General Discussion
**Created:** [October 17, 2021, 10:53pm UTC](https://forum.freeletics.com/t/cannot-pay-my-coach-subscription-with-credit-card/1513 "2021-10-17T22:53:05Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![MatteoMucci](https://avatars.discourse-cdn.com/v4/letter/m/cab0a1/32.png) [@MatteoMucci](https://forum.freeletics.com/u/MatteoMucci)
#### Post date: [October 17, 2021, 10:53pm UTC](https://forum.freeletics.com/t/cannot-pay-my-coach-subscription-with-credit-card/1513/1 "2021-10-17T22:53:05Z")

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I am trying to renew my Coach subscription, but all payment methods fail.

It might be related to the fact that I recently moved from Japan to the UK and maybe the payment system is expecting a Japanese card, but I am not sure about that.

What should I do?

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### Author: ![Ben](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.freeletics.com/ben/32/28_2.png) [@Ben](https://forum.freeletics.com/u/Ben)
#### Post date: [October 18, 2021, 5:37am UTC](https://forum.freeletics.com/t/cannot-pay-my-coach-subscription-with-credit-card/1513/2 "2021-10-18T05:37:08Z")

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Hey Matteo 👋🏻 Welcome!

There could be a few reasons behind this-but the easiest resolution is to simply cancel your current subscription, let it expire, and then purchase a new one with your new card details.

If you try this but still don’t have any resolution, get in touch with the team via the form below 👇🏻

[https://help.freeletics.com/hc/en-us/requests/new?ticket\_form\_id=20442](https://help.freeletics.com/hc/en-us/requests/new?ticket_form_id=20442)

:clapclapstatic: