# Concerning Problematic Lifetime Subscription Offer Process

**URL:** https://forum.freeletics.com/t/concerning-problematic-lifetime-subscription-offer-process/24401
**Category:** 🇬🇧 English speaking Forum
**Created:** [September 16, 2026, 7:30pm UTC](https://forum.freeletics.com/t/concerning-problematic-lifetime-subscription-offer-process/24401 "2026-09-16T19:30:17Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![toygun.karahasanoglu](https://avatars.discourse-cdn.com/v4/letter/t/bb73d2/32.png) [@toygun.karahasanoglu](https://forum.freeletics.com/u/toygun.karahasanoglu)
#### Post date: [September 16, 2026, 7:30pm UTC](https://forum.freeletics.com/t/concerning-problematic-lifetime-subscription-offer-process/24401/1 "2026-09-16T19:30:17Z")

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Hi there,

I used Freeletics for a few years and actually liked it, until there was this problematic process concerning a problematic lifetime subscription offer. I quited the app and wanted to inform people concerning my experience.

I live in a country where normally, lifetime subscription does not apply. However, when Find Your Free Challenge was over, I received an automatic e-mail where it stated that I could apply for lifetime subscription and the offer was there for two days. When I clicked on the link, checked it from the app or from the website, there was no such option. Basically, the link directed me to the main page.

I e-mailed the issue to the support unit immediately and did not receive any response for at least two weeks. Then, I e-mailed again, explained the situation in detail, stated that they created the offer by sending the e-mail in the first place, and then provide a link that does not offer the lifetime subscription and requested a compensation by being offered a lifetime subscription. That two weeks of silence was immediately halted and I receive a response saying more or less that “No positive response can be provided to you, sorry.”

Now, I believe a company cannot just respond in this way. This is basically, subtly, stating that “Yes, we did, so?” More importantly, one cannot be unresponsible owing to automatically created e-mails and use “automatic e-mail” as an excuse. Though it is not claimed in such a manner, the silence implies this. Ultimately, creating an offer through an official e-mail and then not offering it without any proper explanation is an extremely problematic issue from the consumer/buyer perspective. Therefore, I quited.

I just wanted to share it with people.

Best,