# Nutrition App does not launch

**URL:** <https://forum.freeletics.com/t/nutrition-app-does-not-launch/24167>\
**Category:** 🇬🇧 English speaking Forum\
**Created:** [June 22, 2026, 7:05am UTC](https://forum.freeletics.com/t/nutrition-app-does-not-launch/24167 "2026-06-22T07:05:19Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![rklasen](https://avatars.discourse-cdn.com/v4/letter/r/ed8c4c/32.png) [@rklasen](https://forum.freeletics.com/u/rklasen)\
**Post date:** [June 22, 2026, 7:05am UTC](https://forum.freeletics.com/t/nutrition-app-does-not-launch/24167/1 "2026-06-22T07:05:19Z")

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Hi there.

Bought the bundle and the training app works well. However, always I want to start nutrition it freezes and crashes. I deleted it and reliaded but still the same. What is the catch, please?

Thanks

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**Author:** ![estatesmotrivlevo](https://avatars.discourse-cdn.com/v4/letter/e/94ad74/32.png) [@estatesmotrivlevo](https://forum.freeletics.com/u/estatesmotrivlevo)\
**Post date:** [June 23, 2026, 7:06am UTC](https://forum.freeletics.com/t/nutrition-app-does-not-launch/24167/2 "2026-06-23T07:06:35Z")

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Same problem. Nothing helps…also bought subscription with nutrition. It doesn’t even have web version of it(

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**Author:** ![rklasen](https://avatars.discourse-cdn.com/v4/letter/r/ed8c4c/32.png) [@rklasen](https://forum.freeletics.com/u/rklasen)\
**Post date:** [June 23, 2026, 3:25pm UTC](https://forum.freeletics.com/t/nutrition-app-does-not-launch/24167/3 "2026-06-23T15:25:54Z")

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Is there a real help desk in place, able to solve issues or is help desk fully outsourced to the member community? Thanks for your support!

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**Author:** ![riccardo.licciardi](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.freeletics.com/riccardo.licciardi/32/5126_2.png) [@riccardo.licciardi](https://forum.freeletics.com/u/riccardo.licciardi)\
**Post date:** [June 25, 2026, 1:43am UTC](https://forum.freeletics.com/t/nutrition-app-does-not-launch/24167/4 "2026-06-25T01:43:53Z")

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I have the same issue.

when I try to sign in with my personal email and psw the app nutrition close and crashes.

I open also many tickets but I don’t receive any response.

I read that this a very common issue with nutrition app.

but I want resolve it, our money are not broken.

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**Author:** ![rklasen](https://avatars.discourse-cdn.com/v4/letter/r/ed8c4c/32.png) [@rklasen](https://forum.freeletics.com/u/rklasen)\
**Post date:** [June 25, 2026, 6:21am UTC](https://forum.freeletics.com/t/nutrition-app-does-not-launch/24167/5 "2026-06-25T06:21:23Z")

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Have tracked an email address where support is promised. We‘ll see if they have a solution. Once I get something I will post it here.

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**Author:** ![rklasen](https://avatars.discourse-cdn.com/v4/letter/r/ed8c4c/32.png) [@rklasen](https://forum.freeletics.com/u/rklasen)\
**Post date:** [June 25, 2026, 2:51pm UTC](https://forum.freeletics.com/t/nutrition-app-does-not-launch/24167/6 "2026-06-25T14:51:03Z")

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To all out there with the same issue: mine seems solved and the app is running. Have sent an email to support at freeletics dot com indicating my Freeletics ID and the problem and now I can start the app.