# Where's my mat.(yearly bundle subscription) **URL:** \ **Category:** General Discussion\ **Created:** [April 10, 2022, 7:55pm UTC](https://forum.freeletics.com/t/wheres-my-matyearly-bundle-subscription/2554 "2022-04-10T19:55:58Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![FasterDog](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.freeletics.com/fasterdog/32/825_2.png) [@FasterDog](https://forum.freeletics.com/u/FasterDog)\ **Post date:** [April 10, 2022, 7:55pm UTC](https://forum.freeletics.com/t/wheres-my-matyearly-bundle-subscription/2554/1 "2022-04-10T19:55:58Z")
So I got a yearly subscription which included a training mat with it. The payment email doesn’t mention it anywhere and now I don’t know if I’ll recieve it. How do I get in touch with the freeletics support about it? Please help. ---
**Author:** ![melaLetics](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.freeletics.com/melaletics/32/1821_2.png) [@melaLetics](https://forum.freeletics.com/u/melaLetics)\ **Post date:** [April 11, 2022, 5:15am UTC](https://forum.freeletics.com/t/wheres-my-matyearly-bundle-subscription/2554/2 "2022-04-11T05:15:28Z")
Hi! You can write an email to [support@freeletics.com](mailto:support@freeletics.com) 😊 ---
**Author:** ![FasterDog](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.freeletics.com/fasterdog/32/825_2.png) [@FasterDog](https://forum.freeletics.com/u/FasterDog)\ **Post date:** [April 11, 2022, 5:20am UTC](https://forum.freeletics.com/t/wheres-my-matyearly-bundle-subscription/2554/3 "2022-04-11T05:20:28Z")
Alright. I’ll do that. Thanks for your help! ---
**Author:** ![Ben](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.freeletics.com/ben/32/28_2.png) [@Ben](https://forum.freeletics.com/u/Ben)\ **Post date:** [April 11, 2022, 12:47pm UTC](https://forum.freeletics.com/t/wheres-my-matyearly-bundle-subscription/2554/4 "2022-04-11T12:47:34Z")
Hey Saurabh 👋🏻 It’s Ben here, can I ask you where did you see this offer? As far as I am aware we don’t have such a promotion. :clapclapstatic: ---
**Author:** ![FasterDog](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.freeletics.com/fasterdog/32/825_2.png) [@FasterDog](https://forum.freeletics.com/u/FasterDog)\ **Post date:** [April 11, 2022, 5:20pm UTC](https://forum.freeletics.com/t/wheres-my-matyearly-bundle-subscription/2554/5 "2022-04-11T17:20:25Z")
It was right where it says MOST POPULAR in blue above the training & nutrition bundle plan. I tried looking for it again, but it doesn’t say that anymore. Should have taken a screenshot maybe. ---
**Author:** ![Ben](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.freeletics.com/ben/32/28_2.png) [@Ben](https://forum.freeletics.com/u/Ben)\ **Post date:** [April 12, 2022, 5:53am UTC](https://forum.freeletics.com/t/wheres-my-matyearly-bundle-subscription/2554/6 "2022-04-12T05:53:36Z")
No worries, thanks for the further info! I am fairly certain we don’t have such an offer, but that definitely doesn’t mean you didn’t see this, and I could of course be completely wrong! I’ll look in to this and let you know 👍🏻 :clapclapstatic: ---
**Author:** ![Ben](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.freeletics.com/ben/32/28_2.png) [@Ben](https://forum.freeletics.com/u/Ben)\ **Post date:** [April 12, 2022, 12:29pm UTC](https://forum.freeletics.com/t/wheres-my-matyearly-bundle-subscription/2554/7 "2022-04-12T12:29:03Z")
Hey again Saurabh 👋🏻 Ok, I’ve established that you were shown this purchase screen by mistake-it isn’t something that you should have been shown in the app and this offer does **not** exist unfortunately. We’ll look in to exactly what happened here and try to make sure it doesn’t happen again. I can see you’ve been in contact with us and one of the team will reply to your mail. I’m sorry that I can’t bring you a more positive update. :clapclapstatic: ---
**Author:** ![FasterDog](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.freeletics.com/fasterdog/32/825_2.png) [@FasterDog](https://forum.freeletics.com/u/FasterDog)\ **Post date:** [April 12, 2022, 8:10pm UTC](https://forum.freeletics.com/t/wheres-my-matyearly-bundle-subscription/2554/8 "2022-04-12T20:10:19Z")
Hi @Ben. I understand that this was a technical fault. Going to keep pushing myself. I honestly love the app. Hoping to see some gains soon! 💪🏽 Have a good day chief.