App crashing on training startup

🇬🇧 English speaking Forum Bugs and technical support
1

When starting today’s workout, the app crashes when starting the warm up or routine after the 5 second countdown. The exercise screen looks incorrect with the text unreadable right at the bottom of the screen. Please refer to attached screen recording.

The app was uninstalled (from beta version) and reinstalled to the latest stable release (I removed myself from beta testing)

1000060271

-What is the brand and model of your mobile device? (for example iPhone 13 / Galaxy S21)
Pixel 8

-Which operation system is your device using? (for example iOS 13 / Android 11)
:point_right:t2: Android 16

-Which version of the Freeletics app are you using? (for example 6.37)
:point_right:t2:26.16.0

-Which language is your app set to?
:point_right:t2:English

-Which timezone/state/country are you in?
:point_right:t2:Australia

-What date and time did this problem occur?
:point_right:t2:Sunday 3rd May 11am

-Which browser you are using (if experiencing a bug on our website)?
:point_right:t2:N/A

:clapclapstatic:

2

I have exactly the same issue on Android. I tested with 2 different phone :cry:

3

Same here!

Using Android on a Samsung Galaxy S23

4

Same problem for me with a Samsung smartphone with Android 16. I’ve already tried to reinstall the app but it didn’t help.

5

Same problem. Can you fixed?

6

[Update] It was released a new apk update and it’s working ok.

Same issue here. I’ve a Samsung Galaxy S25 Ultra

7

Same Problem with Google Pixel/Android

8

I’ve got the same problem with a Samsung A56 5G with the last Android OS, the app language is Spanish (I live in Spain) and it was today (Sunday, 05.03, more or less 8:30 h.

Did you, @marks have fixed your issue with the stable version? How did you eliminated the beta version?

Thanks a lot!

9

Same here.

10

Nope. I had the same issue when I opted out of the beta version and then reinstalled the app. But that may mean there is no beta at the moment, so everyone is in the same version.

If you’re on the beta, what version is installed on your phone?

11

Same here pixel 9a

12

Good morning,

Same here on a Google Pixel 8a with Android 16, located in Europe. I reinstalled the App, restarted the phone but had no improvement. Please advise what to do.

Best wishes

Uwe

13

Same problem with me

14

I’ve disinstalled the beta version and now I don’t have the issue anymore. Hope you can do it too. Best regards.

15

I removed myself from the beta version, uninstalled and reinstalled the app.

What version do you have installed?
Mine is 26.18.0

16

looks like its an issue with the beta version, removing yourself from the beta & reinstalling fixes this issue

17

You’re right. For some reason, even though I had removed myself from the beta, uninstalled and reinstalled the app, I had 26.18.0 installed, but the latest in the play store was 26.16.0.

Thanks!

18

Ok, problem fixed it needed an update

19

I’m not beta and it’s crushes

20

What version do you have installed? Check in the app info on settings