Cancelled a valid subscription

🇬🇧 English speaking Forum Bugs and technical support
1

**Before reporting a potential bug, please first try uninstalling and reinstalling the app. **

In order for our technical engineers to reproduce and understand your problem as quickly as possible, we usually need answers to the following questions :point_down:t2:

-received an email saying subscription is cancelled but it’s valid until January 2027

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-english
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-Canada toronto (5 hrs behind Germany)
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2

It looks like “cancel subscription” is a flattextbutton. So, if you want to cancel, you have to tap on it. And in order to re-subscribe using a voucher next year (there always is a discount if you use a discount link from another user) , you should cancel your subscription.