Can't hear the sound cues when on a run

🇬🇧 English speaking Forum Bugs and technical support
1

I am on a running journey.
I always listen to music via bluetooth, but can’t really hear the audio cues to start/stop running, halfway point etc.
The audio is there, but at the same volume as the music.
Other running apps automatically lowers the music, when giving cues.

Just a few days ago I got a new phone and headset, and the issue remains.

I use Youtube Music Premium

-What is the brand and model of your mobile device? (for example iPhone 13 / Galaxy S21)
Google Pixel 7 and OnePlus Nord

-Which operation system is your device using? (for example iOS 13 / Android 11)
Android 13

-Which version of the Freeletics app are you using? (for example 6.37)
23.24.0

-Which language is your app set to?
English

-Which timezone/state/country are you in?
Denmark

-What date and time did this problem occur?
On every run

2

I’ve been having the same issue. However, it only happens during interval training runs. Audio cues work during normal distance runs.

3

Hey @here :wave:t2:

We’re aware of this and we will be working on a fix in the near future :+1:t2:

:clapclapstatic:

1 Like
4

Hi @Ben – do you know when we’ll have a fix on this? Still not getting audio cues on interval runs. Running latest IoS on iPhone SE, updated app, etc.