Video display and Playback issue

🇬🇧 English speaking Forum Bugs and technical support
1

Morning everyone,
We’re aware of a bug affecting the visualization and playback of exercises videos in the App.
We’re working on it and will update you once a fix is available.
:pray:t2:

Art Animation GIF by Max Litvinov

2

Good news, this is now fixed.

If you do still have this affecting your videos in the app, closing the app and restarting it (you may even have to do this 2-3 times) should solve this problem :+1:t2:

:clapclapstatic:

3

@mrkdca and @gyrlano Just an fyi :point_up:t2:

:clapclapstatic:

4

working fine. thanks

5

I’m facing the same issue. This is my second year of subscription. The exercise videos used to work well before the current subscription. Now it’s just not downloading. It’s definitely not my internet’s issue because i tried both mobile and wifi.

1000502283
10005022831080×2296 132 KB

6

Heya,

The app’s being affected by a problem with Cloudfare affecting a lot of internet services.

:clapclapstatic: