**Before reporting a potential bug, please first try uninstalling and reinstalling the app. **
In order for our technical engineers to reproduce and understand your problem as quickly as possible, we usually need answers to the following questions ![]()
-Description of every single step you made until you encountered this error-what did you do, what happened?
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- Enable Apple Health in settings.
- Start a workout, interval, warm-up, cooldown… anything. Make sure when completing it you are offline.
- Notice that, because you were offline, no entry was made in Apple Health.
-What is the brand and model of your mobile device? (for example iPhone 13 / Galaxy S21)
iPhone SE 3 (iPhone 14,6)
-Which operation system is your device using? (for example iOS 13 / Android 11)
iOS 18.5
-Which version of the Freeletics app are you using? (for example 6.37)
25.25.18 from TestFlight (Beta)
-Which language is your app set to?
German
-Which timezone/state/country are you in?
Timezone Brussels
-What date and time did this problem occur?
2025.06.26, roughly at 17:50
-Which browser you are using (if experiencing a bug on our website)?
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Please also attach screenshots or a screen recording showing step by step how you encounter this problem ![]()
Be aware that it can take some time to reproduce and fix certain bugs, and so we do not normally give in-depth updates when resolving reported problems.
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