**Before reporting a potential bug, please first try uninstalling and reinstalling the app. **
In order for our technical engineers to reproduce and understand your problem as quickly as possible, we usually need answers to the following questions
-Description of every single step you made until you encountered this error-what did you do, what happened?
- Enable Apple Health in settings.
- Start a workout, interval, warm-up, cooldown… anything. Make sure when completing it you are offline.
- Notice that, because you were offline, no entry was made in Apple Health.
-What is the brand and model of your mobile device? (for example iPhone 13 / Galaxy S21)
iPhone SE 3 (iPhone 14,6)
-Which operation system is your device using? (for example iOS 13 / Android 11)
iOS 18.5
-Which version of the Freeletics app are you using? (for example 6.37)
25.25.18 from TestFlight (Beta)
-Which language is your app set to?
German
-Which timezone/state/country are you in?
Timezone Brussels
-What date and time did this problem occur?
2025.06.26, roughly at 17:50
-Which browser you are using (if experiencing a bug on our website)?
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Please also attach screenshots or a screen recording showing step by step how you encounter this problem
Be aware that it can take some time to reproduce and fix certain bugs, and so we do not normally give in-depth updates when resolving reported problems.