Claiming Shop rewards?

Hey sorry if this is the wrong place but tried claiming my 30 Euro reward to buy some merch. After claiming it, the app said I would receive an email with how to proceed but nothing has come through. (been 3 hours)
If anyone have any experience with this please let me know or who to contact? Thanks

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Heya :wave:

I sent you a DM :+1:

:clapclapstatic: