Difficulty with resubscription

[anon57423951]

Hello,
I am encountering some difficulties with resubscriping to the app.
When I go to the app and hit locked exercise I get “Update payment details” screen.
I hit “Go to subscription settings” but there is no Freeletics subscription.
When I try to resubscribe to the app via browser I receive a message “There was an issue processing this transaction. Please try again or use another card”. When I try again I get the same result.
I have uninstalled and instaled the app, reeboot my smartphone but to no effect.
Smartphone:
Samsung A51, Android 13.
Freeletics v 23.23.0
The app is set to English.
I am in Ukraine.
I have encountered wit this problem on Tuesday, June 27.
I am using Google Chrome browser, v 114.0.5735.199

Really hope there is a fix to this problem.
Thank you!

[TomG]

Hi @anon57423951 , could it be possible that you first subscribed through an app store? Google store or Apple store?

[anon57423951]

Yes, originaly I subscribed to Freeletics via Google Play Store (Android).

[TomG]

Hi, in that case, your membership is managed through the Google Play Store, not through the website. If you wish to renew, try doing so on the Google Play Store.

Cheers,
Tom