Hi, I am trying to export my data from the app but nothing happens when I press ‘export data’ in Privacy.
Can someone help? same issue for others?
Thank you.
No problems.
After clicking on it, a mailing app should open because you are just sending an e-mail with exporting request to support.
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Nothing happens when I click on it.
Could you give me the email address for the export request?
Thank you
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Hey Manuel 
It would be helpful for us to understand if there’s a problem that’s preventing you from getting this. Could you share a screen recording with me by direct message showing what’s happening when you tap the data export button?
In the meantime I’ll send you a data export link for your account as soon as I’m in the office tomorrow 
Hi Ben,
I will send you a recording later this week (traveling) but it’s actually very simple: nothing happens when I tap that button. The button above ‘Manage data collection’ and below ‘Privacy Policy’ work. ‘Export Data’: nothing happens.
Thank you for sending me the export link as soon as you can.
Kind regards,
Manuel
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I’ve just received the link. Thank you.
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Just tried out of curiosity and I have the same. It is like the text “Export data” has no hyperlink or like the tap area is in the wrong place.
iOS 18.1
Freeletics 24.41.2.24041002
@Sofia can you upload a screen recording for me and DM it to me? We’ve tried to replicate this but everything works as expected for us on the iOS app 
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