Hi, I started 3 months ago and initially booked a coach until the end of September. I now want to extend my coaching for another 3 months, or even for a year. The last days I received emails offering 30% or even 50% off if I continue with a coach.
However, whenever I try to extend my plan, the only option available is the lifetime coach for a few hundred euros. It doesn’t matter whether I use the app, web browser, click on extending the plan directly in my profile, or open the link from the discount email—there is no button to switch to other options, such as monthly, quarterly, or yearly plans.
How can I fix this? Obviously I still want to benefit from the discount. There is nothing written in the mails that the discount only applies to lifetime membership. And also, there is no way for me to chose any plans even without a discount.
