I’ve recently changed my phone from iPhone SE 2020 to iPhone 6E. When I launch the app and click on the Workout to get the details, I get the prompt: “Update your app to train - To do this type of workout, please update your app through your app store”. When I go to the store, it tells me that there are no updates and it looks like I can actually do the training.
**Before reporting a potential bug, please first try uninstalling and reinstalling the app. **
- I have not done this because when I try to uninstall, it tells me that my data will be deleted as well and I’m in the middle of a journey.
In order for our technical engineers to reproduce and understand your problem as quickly as possible, we usually need answers to the following questions ![]()
-Description of every single step you made until you encountered this error-what did you do, what happened?
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- Launch app, click on “Workout - Persephone”.
-What is the brand and model of your mobile device? (for example iPhone 13 / Galaxy S21)
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- iPhone 6E
-Which operation system is your device using? (for example iOS 13 / Android 11)
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iOS version: 18.3.2
-Which version of the Freeletics app are you using? (for example 6.37)
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25.9.3.25009003
-Which language is your app set to?
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- US English
-Which timezone/state/country are you in?
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- Pacific time zone
-What date and time did this problem occur?
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- I switched phones yesterday and I just tried launching this morning
-Which browser you are using (if experiencing a bug on our website)?
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Please also attach screenshots or a screen recording showing step by step how you encounter this problem ![]()
Be aware that it can take some time to reproduce and fix certain bugs, and so we do not normally give in-depth updates when resolving reported problems.
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