**Before reporting a potential bug, please first try uninstalling and reinstalling the app. **
In order for our technical engineers to reproduce and understand your problem as quickly as possible, we usually need answers to the following questions ![]()
-Description of every single step you made until you encountered this error-what did you do, what happened?
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I’ve finished one training journey and ready to get another, but I selected the wrong journey and I want to change
I’ve followed the steps the link below, I did get into the “Coach” tab and saw the “start your Training Journey” button, but nothing happened.
I’ve also tried to uninstall then reinstall the app but it doesn’t work; I’ve also tried to do the same steps on the other phone, still doesn’t work
Change Your Training Journey – Help Center (freeletics.com)
-What is the brand and model of your mobile device? (for example iPhone 13 / Galaxy S21)
Pixel 5, Pixel 7 Pro
-Which operation system is your device using? (for example iOS 13 / Android 11)
Android 14
-Which version of the Freeletics app are you using? (for example 6.37)
24.29.0
-Which language is your app set to?
English
-Which timezone/state/country are you in?
Taiwan +08:00
-What date and time did this problem occur?
2024/07/23 (year/month/date)
-Which browser you are using (if experiencing a bug on our website)?
It’s encountered in the app
Please also attach screenshots or a screen recording showing step by step how you encounter this problem ![]()
Be aware that it can take some time to reproduce and fix certain bugs, and so we do not normally give in-depth updates when resolving reported problems.
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