**Before reporting a potential bug, please first try uninstalling and reinstalling the app. **
In order for our technical engineers to reproduce and understand your problem as quickly as possible, we usually need answers to the following questions 
-Description of every single step you made until you encountered this error-what did you do, what happened?
I do not know what happened yesterday, but I was automatically disconnected with my app and had to change my password.
Today, I wanted to prepare my breakfast but nothing came. I always had an error of connection. I saw that I did not had problems to connect my iPhone on the net, so I deleted the app, and recovered it. However, it was like if I never had an account! I have an abonnement for life since four years.
When I wanted to go to Freeletics training, my abonnement was also inactive. I tried much times to go to my profil and to restore my abonnement, but I always have a message saying “Failure to the restauration of you abonnement.” I contact Freeletics, but I have to wait 7 days (!) without knowing if everything is erase and if I have to begin to zero…
-What is the brand and model of your mobile device? (for example iPhone 13 / Galaxy S21)
Iphone 15
-Which operation system is your device using? (for example iOS 13 / Android 11)
iOS 18.6.2
-Which version of the Freeletics app are you using? (for example 6.37)
The last version
-Which language is your app set to?
French
-Which timezone/state/country are you in?
Switzerland
-What date and time did this problem occur?
02.11.2025 at 9:00 AM
-Which browser you are using (if experiencing a bug on our website)?
I do not know, thank you for your help
Please also attach screenshots or a screen recording showing step by step how you encounter this problem
Be aware that it can take some time to reproduce and fix certain bugs, and so we do not normally give in-depth updates when resolving reported problems.
