Cannot pay my Coach Subscription with credit card

I am trying to renew my Coach subscription, but all payment methods fail.

It might be related to the fact that I recently moved from Japan to the UK and maybe the payment system is expecting a Japanese card, but I am not sure about that.

What should I do?

Hey Matteo :wave:t2: Welcome!

There could be a few reasons behind this-but the easiest resolution is to simply cancel your current subscription, let it expire, and then purchase a new one with your new card details.

If you try this but still don’t have any resolution, get in touch with the team via the form below :point_down:t2: