**Before reporting a potential bug, please first try uninstalling and reinstalling the app. **
In order for our technical engineers to reproduce and understand your problem as quickly as possible, we usually need answers to the following questions ![]()
-Description of every single step you made until you encountered this error-what did you do, what happened?
I am on my Dumbell Tone Journey and as I reach Active Cool-down part the count down voice fades away - it says 5-4-3 - and mutes then.
-What is the brand and model of your mobile device? (for example iPhone 13 / Galaxy S21)
iPhone 13 mini
-Which operation system is your device using? (for example iOS 13 / Android 11)
iOS 16.1
-Which version of the Freeletics app are you using? (for example 6.37)
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23.43.0.23430000
-Which language is your app set to?
eng
-Which timezone/state/country are you in?
CET. BERLIN, GERMANY
-What date and time did this problem occur?
21.11.2023
-Which browser you are using (if experiencing a bug on our website)?

Please also attach screenshots or a screen recording showing step by step how you encounter this problem ![]()
Be aware that it can take some time to reproduce and fix certain bugs, and so we do not normally give in-depth updates when resolving reported problems.
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