Issue with number of points before reaching new level

**Before reporting a potential bug, please first try uninstalling and reinstalling the app. **

I did delete and reinstall the app. The pb is still there.

In order for our technical engineers to reproduce and understand your problem as quickly as possible, we usually need answers to the following questions :point_down:t2:

-Description of every single step you made until you encountered this error-what did you do, what happened?
:point_right:t2:

In the section β€œCoach”, the number of points asked to reach the level 40 seems odd.
Usually, you need to score between 3000 and 4000 points to reach a new level but now it is asked to reach 20000 points. It seems too high for it not to be an error and I think that a new version of the app came out recently.

-What is the brand and model of your mobile device? (for example iPhone 13 / Galaxy S21)
:point_right:t2:

Motorola G8 plus.

-Which operation system is your device using? (for example iOS 13 / Android 11)
:point_right:t2:

Android 10.

-Which version of the Freeletics app are you using? (for example 6.37)
:point_right:t2:

Version 23.47.3

-Which language is your app set to?
:point_right:t2:

French

-Which timezone/state/country are you in?
:point_right:t2:

France

-What date and time did this problem occur?
:point_right:t2:

When I finally reach level 39 so the 6th of December 2023 at around 9:15 pm.

-Which browser you are using (if experiencing a bug on our website)?
:point_right:t2:

Im using the app.

Please also attach screenshots or a screen recording showing step by step how you encounter this problem :point_down:t2:

Be aware that it can take some time to reproduce and fix certain bugs, and so we do not normally give in-depth updates when resolving reported problems.

:clapclapstatic:

That absolutely works as expected. See here:

2 Likes

Thanks for the Quick response !!