**Before reporting a potential bug, please first try uninstalling and reinstalling the app. **
I did this…
In order for our technical engineers to reproduce and understand your problem as quickly as possible, we usually need answers to the following questions 
-Description of every single step you made until you encountered this error-what did you do, what happened?
I tried on both Edge and Firefox browser. I logged into Freeletics website and tried to continue my coach, choose the 12 months training coach, and on the payment page, the credit card field just shows loading and it never appears. I am not sure what is wrong.
-What is the brand and model of your mobile device? (for example iPhone 13 / Galaxy S21)
I am trying on my Windows 11 laptop
-Which operation system is your device using? (for example iOS 13 / Android 11)
Windows 11
-Which version of the Freeletics app are you using? (for example 6.37)
I am using freeletics website as Ihave done before to renew subscription
-Which language is your app set to?
English
-Which timezone/state/country are you in?
IST/Kerala/India
-What date and time did this problem occur?
05-11-2026 08:30 AM IST
-Which browser you are using (if experiencing a bug on our website)?
Tried on Microsoft Edge and Mozilla Firefox
Please also attach screenshots or a screen recording showing step by step how you encounter this problem
Be aware that it can take some time to reproduce and fix certain bugs, and so we do not normally give in-depth updates when resolving reported problems.
