Not able to view videos

what happened?
Cannot view some videos sometimes. Other times it works just fine. Didn’t get a pattern yet

-What is the brand and model of your mobile device?
Samsung Galaxy A40

-Which operation system is your device using?
Android 11

-Which version of the Freeletics app are you using?
23.7.0 so the newest one with the test group

-Which language is your app set to?

-Which timezone/state/country are you in?
GMT+1, Germany

-What date and time did this problem occur?
3.3.2023, 9:45

1 Like

Can confirm the Same issue.

Device: xiaomi redmi 9 pro

Android: 12

Freeletics App: 23.7.0

Language: German

Timezone: GMT+1, Germany

Problem occured: 06.03.2023, 16:30

1 Like

@gameonplayer and @Horayshio,

I’m so sorry you are having trouble here :cry:

We’re looking at this as a priority, one of the team will try to update you here as quickly as possible. Sorry for the inconvenience :pray:t2:


Not sure if you already changed something but today I tested one video and it worked.

Only difference i can mention is that i had to download this video while the other was already downloaded.

I didn’t do anything different but it works again. And it wasn’t that bad because it only occurred at self created workouts that I’ve done a lot of times already