**Before reporting a potential bug, please first try uninstalling and reinstalling the app. **
In order for our technical engineers to reproduce and understand your problem as quickly as possible, we usually need answers to the following questions 
-Description of every single step you made until you encountered this error-what did you do, what happened?
Starting a training session as usual using Interval Run, I begin running and then place my phone in my running pouch. I normally do not run with my phone in my hand.
With Interval Run, the vocal coach is supposed to announce when the interval switches. However, when the device screen locks, the vocal coach stops giving audio cues, and the timer appears to stop or pause as well. Once the screen is unlocked again, the timer resumes normally and the vocal coach starts working again.
As a result, interval running becomes very difficult when the device screen is locked because:
-
No audio cues are played
-
The timer stops or pauses
I really do not want to run while holding my phone in my hand.
Please fix this issue.
Thanks.
-What is the brand and model of your mobile device? (for example iPhone 13 / Galaxy S21)
Iphone 16 Pro
-Which operation system is your device using? (for example iOS 13 / Android 11)
IOS 26.5
-Which version of the Freeletics app are you using? (for example 6.37)
26.19.0.26019000
-Which language is your app set to?
English
-Which timezone/state/country are you in?
Canada, Quebec
-What date and time did this problem occur?
Tuesday May 26th 2026, around 8:30am // Monday May 18th 2026, around 1pm
-Which browser you are using (if experiencing a bug on our website)?
n/a
Please also attach screenshots or a screen recording showing step by step how you encounter this problem
