Run not recorded in DAS

🇬🇧 English speaking Forum Bugs and technical support
1

**Before reporting a potential bug, please first try uninstalling and reinstalling the app. **

In order for our technical engineers to reproduce and understand your problem as quickly as possible, we usually need answers to the following questions :point_down:t2:

-Description of every single step you made until you encountered this error-what did you do, what happened?
:point_right:t2: I did a 1.5 km run within my journey last Monday with a time of 8:08 min. Yet in my speed record in the DAS, a 1.5 km run is recorded with 16.07 min. TMHO it should have been overwritten by the new time.

-What is the brand and model of your mobile device? (for example iPhone 13 / Galaxy S21)
:point_right:t2: Pixel 8a

-Which operation system is your device using? (for example iOS 13 / Android 11)
:point_right:t2:

-Which version of the Freeletics app are you using? (for example 6.37)
:point_right:t2: 24.45.1

-Which language is your app set to?
:point_right:t2: English

-Which timezone/state/country are you in?
:point_right:t2: Germany

-What date and time did this problem occur?
:point_right:t2: I observed it 24.11.24 at 22:00

-Which browser you are using (if experiencing a bug on our website)?
:point_right:t2: chrome

Please also attach screenshots or a screen recording showing step by step how you encounter this problem :point_down:t2: NA

Be aware that it can take some time to reproduce and fix certain bugs, and so we do not normally give in-depth updates when resolving reported problems.

:clapclapstatic:

2

Hey @uwwo

Not all runs are included in the DAS :+1:t2:

Fixed runs such as this one, where you are being asked to run at a technical pace (i.e. less than maximum) won’t count towards it. The idea of runs like this are to focus on technique, and not to be run as fast as possible, and as such, won’t count.

:clapclapstatic:

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