**Before reporting a potential bug, please first try uninstalling and reinstalling the app. **
In order for our technical engineers to reproduce and understand your problem as quickly as possible, we usually need answers to the following questions ![]()
-Description of every single step you made until you encountered this error-what did you do, what happened?
![]()
- Have a workout with timed exercises.
- Start it and see that the pause button is not visible during preparation time, but it is during the exercise itself.
-What is the brand and model of your mobile device? (for example iPhone 13 / Galaxy S21)
Google Pixel 9a
-Which operation system is your device using? (for example iOS 13 / Android 11)
Android 16, CalyxOS 7.2.4.50
-Which version of the Freeletics app are you using? (for example 6.37)
26.35.0
-Which language is your app set to?
N/A
-Which timezone/state/country are you in?
N/A
-What date and time did this problem occur?
Every time I do a workout.
-Which browser you are using (if experiencing a bug on our website)?
N/A
Please also attach screenshots or a screen recording showing step by step how you encounter this problem ![]()
Be aware that it can take some time to reproduce and fix certain bugs, and so we do not normally give in-depth updates when resolving reported problems.
![]()

