Base streak reset itself!

🇬🇧 English speaking Forum Bugs and technical support
1

Hello!

I’ve lost my base streak - for some reason it’s reset itself to one, despite me having completed >17mins of activity every day this year. I was hoping to be in the competition, and it’s disheartening to lose the streak.

Help appreciated, thank you in advance!

Samsung Galaxy S10; I didn’t open the app yesterday but it’s recorded all the walking I did, yet cancelled my streak. Uninstall/reinstall didn’t fix it.

Lucy

**Before reporting a potential bug, please first try uninstalling and reinstalling the app. **

In order for our technical engineers to reproduce and understand your problem as quickly as possible, we usually need answers to the following questions :point_down:t2:

-Description of every single step you made until you encountered this error-what did you do, what happened?
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-What is the brand and model of your mobile device? (for example iPhone 13 / Galaxy S21)
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-Which operation system is your device using? (for example iOS 13 / Android 11)
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-Which version of the Freeletics app are you using? (for example 6.37)
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Be aware that it can take some time to reproduce and fix certain bugs, and so we do not normally give in-depth updates when resolving reported problems.

:clapclapstatic:

2

Hi Lucy :wave:t2:

I’m sorry that your Streak reset to Zero, but you do need to open your Freeletics app each day to sync your Base. We do say that in the challenge description.

:clapclapstatic:

3

Thanks for the reply, Ben. Any chance the streak can be corrected? I can share screenshots to prove minimum exercise levels were met. :pray:

1 Like
4

Hi ! I pop in because i have the exact same issue. Is there anyway it could be corrected at least for this month ? There is a chance we are quite a few in this situation.

Please Please Cat GIF by Guldhart

1 Like
5

Hey @lucybune and @niniehannahlois :wave:t2:

Unfortunately, correcting retrospectively is not something that we are able to do. I understand the disappointment completely :frowning_face:

You do still have the opportunity to win a prize in the second half of this month, and we also now decided to run this competition again later this year.

The post :point_down:t2: will give a bit more information :+1:t2:

:clapclapstatic:

1 Like
6

I’m having similar issues. Even on days that I open the app, it’s not syncing my information. It only synced on Jan 1 and 2 for me. Then it seems to have stopped, even when I open and use the app.

7

Hi. Same here. The most frustrating thing about it all is that the app actually has all the data starting 1/1… I see every single activity synced to the app from the external trackers. It only misses the streak thingy… I think it’s really a pretty simple database update, or simple functionality tweak, but I understand you have other priorities too. I would have done it for myself anyway, but it’s a shame this wasn’t properly tested prior to running such a campaign :frowning:

8

Same here, streak is gone :pensive:. Disappointing…

9

Hi having the same issue although I opened the app everyday and all workouts of the past 9 days are shown. Can you please fix that?

10

Hey @raykkozian :wave:t2: You should now be seeing the correct Streak :+1:t2:

:clapclapstatic:

11

Thanks Ben, much appreciated! The streak is now displayed correctly:)

1 Like
12

Hey Ben, unfortunately it happened agan bit this time i had a massive streak :confused: can you please fix it again?

13

I have completed my base every day in 2024 and also keep loosing my streak which is disappointing :sob:.

Hopefully it is something they can fix it. Can I uninstall and reinstall the app without loosing all of my data?

14

Yes, because your data isn’t stored on your mobile phone.

15

Hey @raykkozian, sorry for the late feedback - has your streak been updated by now?

16

Hey there guys,

I’d like to chime in on this. For some reason my 35 day streak was reset to 0 a few days ago. Is there any chance this can be corrected for me as well? And, also, anything I can do to prevent the app from doing this in the future?