Google Fit sync not working anymore

English speaking Forum Bugs and technical support
1

**Before reporting a potential bug, please first try uninstalling and reinstalling the app. **

In order for our technical engineers to reproduce and understand your problem as quickly as possible, we usually need answers to the following questions :point_down:t2:

-Description of every single step you made until you encountered this error-what did you do, what happened?
Hello

Since a few days, the sync with Google fit is not working anymore and my workouts doesn’t appear anymore in fit.
Freelectic app is linked with Google with appropriate authorisation

Could you please fix this ?

-What is the brand and model of your mobile device? (for example iPhone 13 / Galaxy S21)
Asus Zenfone 9

-Which operation system is your device using? (for example iOS 13 / Android 11)
Android 13

-Which version of the Freeletics app are you using? (for example 6.37)
23.16

-Which language is your app set to?
FRENCH

-Which timezone/state/country are you
PARIS GMT +2

-What date and time did this problem occur?

25/04
-Which browser you are using (if experiencing a bug on our website)?
:point_right:t2:

Please also attach screenshots or a screen recording showing step by step how you encounter this problem :point_down:t2:

Be aware that it can take some time to reproduce and fix certain bugs, and so we do not normally give in-depth updates when resolving reported problems.

:clapclapstatic:

2

Hi,
I am having the same issue as the original poster.
Tried first:

  • Removing access for Freeletics in my Google account settings
  • Restarting the phone
  • Gave Googe Fit permission
  • No success

Second attempt:

  • Re-installed Freeletics
  • Gave Google Fit permission (this time I have received a popup from Google to confirm the access)
  • No success

Phone: Google Pixel 6a
OS: Android 13
Freeletics: 23.18.0
Language: English
Location: Ireland, GMT +1
Problem Start: 21/05/23

Let me know if you need any other information.

3

@florian.esteves the same issue has been raised and answered here: